How can I report a user/listing?

See something against our Community Guidelines, Chat Guidelines or Listing rules? Report it to us! Be the eyes and ears of our community to keep our platform a safe and pleasant marketplace for all.

To help us review your report more efficiently, please file a report to us directly via the app/web if it is related to the following reasons. This is the fastest way to get a solution!

• Phishing scammer (This user is pretending to be a trusted organisation or person, trying to trick you into providing personal information through links or emails.)

• Suspicious activity

• Offensive behaviour/content

• Counterfeits

• Duplicate posts

• Prohibited items

• Mispriced listings

• Listings in the wrong category

• Listings containing irrelevant keywords

Note: Reports are kept anonymous unless a direct follow-up from the reported is required.

After our moderators have reviewed your submitted report on a user/listing, you'll receive a message in your Support Inbox. 

Report a user

Via chat

1. Enter the chat you have with the user
2. Tap on '•••' at the top right-hand corner of the chat page
3. Select "Report user" in the revealed menu
4. Select the appropriate reason for reporting
5. Share more details in the description box so that we can understand the issue better
6. Click "Report"

Via user profile

1. Go to the profile of the user you want to report
2. Tap on '•••' at the top right-hand corner of the user's profile
3. Select "Report user" in the revealed menu
4. Select the appropriate reason for reporting
5. Share more details in the description box so that we can understand the issue better
6. Click "Report"

Report a listing

Via browse view

1. Tap on '•••' on the listing 
2. Select "Report Listing" in the revealed menu
3. Select the appropriate reason for reporting
4. Share more details in the description box so that we can understand the issue better
5. Click "Report"

Via listing view

1. Tap on '•••' at the top right-hand corner of the listing view
2. Select "Report Listing" in the revealed menu
3. Select the appropriate reason for reporting
4. Share more details in the description box so that we can understand the issue better
5. Click "Report"

If your report is relating to a transaction made with another Carouseller, contact our team via chat.