[Singapore] What is the Warranty Fee for InstantBuy Electronics?
Devices with InstantBuy give you full confidence when you purchase through Carousell. All phones and tablets with InstantBuy have undergone a 5-step certification to provide you with trusted quality devices, guaranteed to be in full working condition. Still, it’s good to know that when you purchase a device with InstantBuy, the product comes with 7-day returns and warranty.
*As of 28 November 2022, all devices with InstantBuy come with a 1 month free warranty, and subsequent additional warranty packages tailored for your needs. You may opt for 1/6/12/ or 24-months warranty for your device when you purchase through Carousell.
The warranty fee package ranges below;
|
Complimentary Warranty |
Pricing |
|
1-month |
Free |
|
Additional Warranty Package |
Pricing |
|
6-month (i.e. 1 + 5 months) |
S$25.90 |
|
12-month (i.e. 1 + 11 months) |
S$29.90 |
|
24-month (i.e. 1 + 23 months) |
S$59.90 |
*Note: The changes in warranty offered by Carousell takes effect as of 28 November 2022. Please ensure that your app is updated to the latest version to reflect this new warranty package.
For InstantBuy devices purchased before 28 November 2022 when we rolled out the new Warranty fee and plans (and if you have not updated your app), a 6-month warranty will be added to your cart by default according to the old package. You will still be entitled to a warranty coverage of 6-months from the date you received the item (for transactions made before 28 November 2022).
What does the warranty cover?
The first month of warranty that comes free if you purchase through Carousell covers all product defects, both hardware and software that are not due to external factors.** This warranty coverage will be provided by your seller.
For the subsequent months of warranty (based on your warranty duration purchased), the warranty would cover all defects except any consumable parts (e.g. batteries) or software, even if packaged, embedded in or sold with the device.
**The warranty will not cover damage caused by the customer or any other persons or impact. This includes (and is not exhaustive of) damage caused by third party products, force, misuse, abuse, accident, water, or any external factors and ordinary wear and tear such as corrosion, rust or stains, scratches, dents on the casing or paintwork. The warranty is only valid for orders transacted on Carousell with Carousell Protection and for products where the serial number remains intact.