As a buyer, you have the option to cancel a deal as long as the seller has not shipped out the item or if the seller has confirm the 'meet-up' will happen by tapping on 'Confirm Deal'.
Upon cancellation, you will receive their refund according to the payment method used.
- Buyers who made payment via PayNow will receive their refunds within 24 hours.
- Buyers who made payment via DBS PayLah! will receive their refunds within 2 hours.
- Buyers who made payment via Debit/Credit card will find that no deduction was made in the first place.
To cancel an Order
1. Go to 'My Purchases' or 'Order details' from the Chat page of the order
2. Scroll down the page to the bottom and you will find 'Cancel order'
3. Select a reason for cancelling the deal and tap on "Cancel order"