[Singapore] I have placed an order but my seller is not responding
Placed an order using Carousell Protection but your seller did not respond?
Delivery Order
Your seller has 6 days to confirm the deal and mail out the item. However, if there is no response after 6 days, your order will be automatically cancelled and you will receive a refund.
Meet-up Order
Your seller has 3 days to confirm the deal and schedule a meet-up. However, if there is no response after 3 days, your order will be automatically cancelled and you will receive a refund.
Refunds
For payments made via DBS PayLah!, refunds will take up to 2 hours.
For payments made via credit/debit cards, refunds take up to 7-10 working days.