[Singapore] Why are my earnings in 'Pending earnings'?

Why are my earnings ‘pending’? 

When a buyer pays you through the ‘Buy’ button, your earnings will appear in your Balance as ‘pending earnings’ once you receive their order. 

When will my earnings be ready for withdrawal?

You can withdraw your earnings when all these conditions are met:

1. The buyer tapped ‘Order received’ or the order is automatically marked as complete.
2. There are no ongoing disputes with the buyer.
3.  
4. You’ve completed identity verification and set up your withdrawal method.

Find out all about withdrawing your earnings in this article. 

First time using the ‘Buy’ button? Here’s what you need to do:

If this is your first transaction, make sure you’ve completed these steps:

1. Verify your identity: [How do I verify my identity?].
2. Set upyour default withdrawal method: Add your bank account or debit card. Using a debit card allows for instant transfers, so you can receive your earnings faster!

What happens if my buyer doesn’t tap ‘Order received’? Will I still get paid?

If your buyer doesn’t to tap ‘Order received’, the order will still be automatically completed after a set period. Once that happens, you’ll be able to withdraw your earnings so long as no dispute is raised.

What’s the dispute timeline, and how does it affect when I can withdraw my earnings?

Between the time you start delivery and when the transaction is marked as Completed, the buyer can raise a dispute if they encounter any issues with the order. Here's how the auto-completion timeline works based on your shipping method:

For Tracked Shipping:

The order will auto-complete 2 days after the item has been delivered for orders with Buyer Protection and 7 days for Certified. 

Example (Buyer Protection):

You shipped the order on 1 Jan using a tracked courier.

• The item was delivered to the buyer on 3 Jan.
• The order will auto-complete on 5 Jan if the buyer doesn’t raise a dispute or tap ‘Order received’.

For Untracked Shipping (no tracking visible on the app):

The order will auto-complete 5 + X days after the order is confirmed, where X is the maximum shipping duration you selected.
Example:

• You shipped the order on 1 Jan using an untracked option (e.g., Singpost Untracked mail, Lalamove).
• The delivery period (X) is 4 days.
• The order will auto-complete on 10 Jan (1 Jan + 5 days + 4 days).

Expected Delivery Times by Shipping Method:

• Same-day delivery: Delivered within the day.
• Express delivery: Delivered within 2 working days of order confirmation.
• Custom delivery: Delivered within the X days you set during order confirmation.
• Delivery with Carousell: Delivered within 3 working days from the scheduled pick-up date

For Meet-ups:

If the buyer doesn’t tap ‘Order received’ after a meetup, the order will be marked as Completed 9 days after you’ve confirmed the meetup.

Once the transaction is marked as Completed (whether manually by the buyer or automatically), and no disputes are raised, you can withdraw your earnings