[Singapore] What is the platform fee?

If you pay through Carousell, we aim to provide you with a safe and secure buying experience. To be able to do so, we charge a platform fee to buyers to hold your payment until you receive your purchase, in the promised condition as listed. As of 24 July 2023, the platform fee is 4.5% of your item price. 

Example:

Item Price: S$10

Delivery Fee: S$4

Platform fee (at 4.5% of Item Price): S$0.45

Total amount charged to Buyers: S$14.45

*This fee may be subjected to changes. 

Do note that we do not accept payments through Carousell Protection for orders exceeding S$20,000. A transaction with an amount that exceeds S$20,000 will be rejected at the point of submitting the order.

Why is there a platform fee charged?

This fee goes into ensuring safe transactions between Buyers and Sellers, as well as developing and upgrading features on the platform, such as increasing resources for Customer Service and regular platform maintenance.

What are the accepted payment methods?

We accept PayNow, DBS PayLah!*, Singapore and international Visa/Master/American Express debit and credit cards.

*PayLah! wallet and daily transfer limit are capped at $999 by default and can be updated to up to $2000 for digibank users. If your transaction amount is greater than $2000, you will need to opt for payment via Debit/Credit Cards.

How do I set up my payment method?

Setting up your payment method is simple and fast. Check out our step-by-step guide for buying with Buyer Protection.

Why is there a $0.50 charge when I add my credit card?

You will receive an authorisation charge of SGD$0.50 from the bank when you link your credit/debit card for good standing. Don’t worry, this amount won’t actually be charged. It will appear in your bank statement but it will drop off within 7 days.