Doorstep pick up, instant cash out when you sell your mobile phones directly to Carousell. Made possible with Laku6, a subsidiary of Carousell.
How does Sell to Carousell work?
Through the Sell button on the Carousell App/Web, and under the "Sell to Carousell" section, tap on "Mobile" to sell your phone to Carousell.
You will receive an indicative price quote when you provide the brand, model, body condition, screen condition, display condition and any other defects of the phone you are looking to sell.
Most of the required information of your phone can be found in your phone's “About”pages.
You will be offered an initial price quote. If you are satisfied with the quoted price* and would like to proceed, you can choose to either schedule a pick-up and cashout at your doorstep, or drop-off at your preferred iStudio location.
*Depending on our final assessment of the device, the final offer may differ from the initial offer . You may choose to accept or reject the final offer.
Depending on whether pick-up or drop-off is selected, a full diagnostic test of your phone will be performed at either your doorstep or one of our partner stores.
Once the diagnostic test has been completed, you will be given the final quote. If you are happy with the final quote, our agent will make an instant payment and will perform a factory reset upon receiving your phone. Please ensure that you have backed up your data prior to your appointment.
Please note that not all phone brands and models are accepted. We accept most models from major brands such as Apple, Samsung, Huawei, Oppo, Xiaomi OnePlus, and Vivo. If your phone model does not appear in the dropdown selection, it means that we are not accepting that particular model.
Do note that we will only accept phones that can be switched on, and the phone has to have the Carousell App downloaded.
To get an instant quote, simply tap on ‘Sell’ on the Carousell App/Web or you may also contact +65 65898595 or Whatsapp us directly via this link.https://wa.me/+6282298788799
Operating hours: Mon-Sun, 8am-10pm
What if I disagree with the phone assessment your app gives me?
There is no obligation for you to accept our quote. If you are dissatisfied with the quote offered , you may choose to list it on the marketplace instead.
Is it guaranteed that I receive the indicative quote amount?
At the point of device pick-up/drop-off, the agent will assess the condition of the phone to confirm that it is as declared. If the condition of the phone is deemed to be lower than what was declared, the final quote offered in person may be lower than the initial offer quoted. If you’re not satisfied with the final quote, there is no obligation to accept the quote.
What if I change my mind about selling the phone to Carousell?
You can change your mind at any point before the final offer is accepted in person.
What if I change my mind about the selling method? E.g. I don’t want a doorstep cashout anymore, I would like to do a trade-in instead.
Please submit another “Sell to Carousell” request through the app with the desired selling method.
How does doorstep cashout work?
- Upon submitting the Sell to Carousell form, an email will be sent to you with the summarised booking details
- Our customer service representative will call or WhatsApp you to confirm the details and your preferred pick-up timeslot
- A confirmation email will be sent to you with scheduled pick-up date and time.
- A tech agent will go to your place at the scheduled date and time to do a final inspection of the phone and confirm the final offer.
- If the offer is accepted, the money will be transferred to you on the spot via PayNow.
Can I change my PayNow Number after booking?
For verification purposes, our tech agent can only PayNow the number submitted in the form. Please ensure your PayNow number is accurate before submitting your booking. Should you need to make any changes, you will be required to cancel the existing booking and you will have to re-submit the form again with the updated PayNow number.
How does drop-off/trade-in work?
- Upon submitting the Sell to Carousell form, an email will be sent to you including the list of partner stores that you can head down to.
- At partner stores, a final inspection of the phone will be conducted with a final quote offered.
- For drop-off, if the offer is accepted, the money will be transferred to you via PayNow.
For trade-in, if the offer is accepted, you may purchase in-store items with the discount based on the value of the phone.
How long do I have to do the drop-off/trade-in?
The indicative offer is valid for 7 days. Should you choose to drop-off after 7 days, the representative will still assess the condition of the phone on the spot and provide a quote.