Turn your phone into cash instantly by selling directly to Carousell! Selling your mobile to Carousell is made possible with Laku6, a subsidiary of Carousell.
For any further enquiries, please contact +65 65898595 (call) or you may Whatsapp us directly via this link https://wa.me/+6282298788799
Operating hours: Mon-Sun, 8am-10pm
How does sell to Carousell work?
Note: feature is only available on app
Through the sell button, and under the "sell to Carousell" section, tap on "Mobile" to sell your mobile to Carousell.
You will receive an indicative quote when you provide the brand, model, body condition, screen condition, display condition and any other defects of the phone you are looking to sell.
Most of the required information can be found in your phone's About page or your phone's settings.
If you are satisfied with the indicative quote*, you can choose to schedule a pick up, do a trade-in or drop-off at one of our partner centres.
The representative will perform a factory reset upon receiving your phone. Please ensure that you have backed up your data prior to your appointment.
Please note that not all mobile phones will be accepted. We only accept most models from all major brands, such as Apple, Samsung, Huawei, Oppo, Xiaomi, Oppo, OnePlus, and Vivo.
If your phone model does not appear on the above form, it means that we are not accepting that particular model.
*final quote may differ from indicative quote, depending on our agent’s final assessment of the device at point of device trade-in
What if I disagree with the phone assessment your app gives me?
There is no obligation to accept our quote. If you are not satisfied with the quote given, you can always use the information you’ve submitted to create a new listing on Carousell and sell the phone yourself.
Is it guaranteed that I receive the indicative quote amount?
At the point of device pick-up/drop-off, the agent will assess the condition of the phone to confirm that it is as declared. If the condition of the phone is deemed to be lower than what was declared, the final quote offered in person may be lower than the initial indicative quote. If you’re not satisfied with the final quote, there is no obligation to accept the quote.
What if I change my mind about selling the phone to Carousell?
At any point you can change your mind before the final offer is accepted in person.
What if I change my mind about the selling method? E.g. I don’t want a doorstep cashout anymore, I would like to do a trade-in instead.
Please submit another “sell to Carousell” request through the app with the desired selling method.
How does doorstep cashout work?
- Upon submitting the Sell to Carousell form, an email will be sent to you with the summarised booking details
- Our customer service representative will call or WhatsApp you to confirm the details.
- A confirmation email will be sent to you with scheduled pick up date and time.
- A tech agent will go to your place at the scheduled date and time to do a final inspection of the phone and confirm the final quote.
- If offer is accepted, the money will be transferred to you via PayNow.
Can I change my PayNow Number after booking?
For verification purposes, our tech agent can only PayNow the number submitted in the form. Please ensure your PayNow number is accurate before booking. Should you need to make changes, you would be required to cancel the booking and book again with the updated PayNow number.
How does drop-off/trade-in work?
- Upon submitting the Sell to Carousell form, an email will be sent to you including the list of partner stores that you can head down to.
- At partner stores, a final inspection of the phone will be conducted with a final quote offered.
- For drop-off, if offer is accepted, the money will be transferred to you via PayNow.
For trade-in, if offer is accepted, you may purchase new items from store with discount based on the value of the phone.
How long do I have to do the drop-off/trade-in?
The indicative quote is valid for 7 days, but should you do the drop-off after 7 days, the representative will still assess the condition of the phone on the spot and provide a quote.