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For authorities or agencies

Carousell username (if any). A valid username must not contain Chinese characters and space.

This web form is strictly for use by government authorities and brand protection agencies. Submitting other enquiries here will be rejected. For anything else, please chat with Emily for faster assistance.

Carousell username (if any). A valid username must not contain Chinese characters and space.

Please specify the listing title or listing URL (e.g. https://carousell.com/p/xxxxxxx). If there are more than one listing, insert a comma between each.

To check the information required for submitting an IP Infringement Report, you may refer to https://support.carousell.com/hc/articles/115011090508

Please be sure to fill in an official business email address (xxx@organisation.com) in the field "Your email address" below.

(Note: Please provide sufficient particulars to identify the intellectual property and the description of the alleged infringement.)

(Note: Please provide sufficient particulars to identify and locate the electronic copy alleged to be an infringing copy of the intellectual property, including the listing URLs for each infringing item in separate rows e.g. https://carousell.com/p/xxxxxxx.)

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