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  1. Carousell Help Centre
  2. Payments, shipping & post-purchase support
  3. Buyer Protection (Malaysia)

Buyer Protection (Malaysia)

  • Cheaper PosLaju shipping rates on Carousell
  • [Malaysia] What is Buyer Protection?
  • [Malaysia] What does Buyer Protection cover?
  • [Malaysia] Step-by-step guide on how to buy using Buyer Protection
  • [Malaysia] Step-by-step guide on how to sell using Buyer Protection
  • [Malaysia] What are the accepted payment methods?
  • [Malaysia] My payment failed, what should I do?
  • [Malaysia] Shipping: What if my parcel gets lost?
  • [Malaysia] What are the fees charged to buyers?
  • [Malaysia] Are there any Buyer Protection promo codes or discounts?
  • [Malaysia] Platform fee discounts for selected categories - Promotion Terms & Conditions
  • [Malaysia] How to apply Promo Code for your purchase
  • [Malaysia] Shipping: How does custom courier shipping method work?
  • [Malaysia] Buyer Protection for Meet-ups
  • [Malaysia] Why do I have to verify my identity?
  • [Malaysia] Shipping: Do I need to pay the shipping fee?
  • [Malaysia] Carousell official (Standard) delivery fee rates
  • [Malaysia] What is Pending Balance?
  • [Malaysia] Transferring Balance to Bank Account
  • [Malaysia] How do I verify my identity?
  • [Malaysia] How do I disable Buyer Protection?
  • [Malaysia] Removal of Mailing & Delivery deal method for non ‘Buy’ enabled listings
  • [Malaysia] Pay with GrabPay!
  • [Malaysia] Pay with PayLater by Grab
  • [Malaysia] Pay with Atome BNPL!
  • [Malaysia] Shipping: What if l received a damaged parcel?
  • [Malaysia] How do I edit my tracking number after initiating delivery?
  • [Malaysia] My order is cancelled, how do I get my money back? How long does it take to get a refund?
  • [Malaysia] Why are there two different amounts of money credited to my bank account?
  • [Malaysia] 50% off delivery promotion for minimum 2 item cart orders
  • [Malaysia] As a Buyer, how do I cancel a deal?
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