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  1. Carousell Help Centre
  2. Payments & Shipping Transactions
  3. Carousell Protection (Singapore)

Carousell Protection (Singapore)

  • [Singapore] What is Carousell Protection?
  • [Singapore] What does Carousell Protection cover?
  • [Singapore] Step-by-step guide on how to sell using Carousell Protection
  • [Singapore] Step-by-step guide on how to buy using Carousell Protection
  • [Singapore] How do I ship my items?
  • [Singapore] Delivery Rates Reference
  • [Singapore] Track parcel within Carousell app
  • [Singapore] Promo Codes for Certified Phones/Certified Luxury
  • [Singapore] How to apply Promo Code for your purchase
  • [Singapore] Enabling DBS PayLah! Express Checkout for Carousell Protection deals
  • [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
  • [Singapore] My payment failed, what should I do?
  • [Singapore] How to enable custom delivery options
  • [Singapore] Carousell Protection for Learning & Enrichment category
  • [Singapore] How do I sell using Carousell Protection?
  • [Singapore] How do I disable Carousell Protection?
  • [Singapore] Carousell Protection for Meet-ups
  • [Singapore] How do I buy using Carousell Protection?
  • [Singapore] What are the accepted payment methods?
  • [Singapore] What is the platform fee?
  • [Singapore] Pay with PayNow!
  • [Singapore] Pay with Atome BNPL!
  • [Singapore] What is Pending Balance ?
  • [Singapore] Withdrawing Balance to Bank Account
  • [Singapore] As a seller, how do l cancel a deal?
  • [Singapore] As a buyer, how do I cancel a deal?
  • [Singapore] I have placed an order but my seller is not responding
  • [Singapore] My buyer did not click on 'I have received my item'
  • [Singapore] How do I raise a return request?
  • [Singapore] What happens when a return request is raised?
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