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  1. Carousell Help Centre
  2. Payments & Shipping Transactions
  3. Chatting

Chatting

  • What is "Rate chat"?
  • How do I chat with other Carousellers?
  • How do I block a user?
  • How do I delete chat messages or delete/archive conversations?
  • What is Response Rate?
  • What can I do if the user I'm chatting with is under review or restricted?
  • What can I do if the other party's account is suspended?

Carousell

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Customer support

  • Email
    10AM - 7PM, Monday to Sunday

  • Live chat (ad blocking extension may block the chat button)
    10AM - 9PM, Monday to Sunday
    (Hong Kong, Malaysia, Philippines, Singapore, Taiwan)

Contact us

  • Submit a request