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  1. Carousell Help - Frequently Asked Questions
  2. Payments & Transactions
  3. Chatting

Chatting

  • How do I chat with other Carousellers?
  • How do I block a user?
  • How do I delete chat messages or conversations?
  • How do I archive chats in my inbox?
  • What is Response Rate?
  • What can I do if the user I'm chatting with is under review or restricted?
  • What can I do if the other party's account is suspended?

Carousell

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Customer support

  • Email
    10AM - 7PM, Monday to Sunday

  • Live chat (available for Hong Kong, Malaysia, Philippines, Singapore)
    10AM - 6PM, Monday to Friday

Contact us

  • Submit a request