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- CarouPay Protection
- Overview of the Carousell Resolution Centre
- Escalations & Resolutions Policy
- What happens to the payment when an issue is raised?
- What if a seller does not respond after raising an issue?
- How long does it take for an issue to reach a resolution?
- As a buyer, how long will it take for me to receive a refund?
- As a seller, how long after an issue is resolved will my pending balance become available?