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  1. Carousell Help Centre
  2. Payments, shipping & post-purchase support
  3. Buyer Protection (Singapore)

Buyer Protection (Singapore)

  • [Singapore] What is Buyer Protection?
  • [Singapore] What does Buyer Protection cover?
  • [Singapore] How to stay updated with your Carousell orders
  • [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
  • [Singapore] How do I ship my items?
  • [Singapore] My payment failed, what should I do?
  • [Singapore] Delivery Rates Reference
  • [Singapore] Track parcel within Carousell app
  • [Singapore] What is CVV?
  • [Singapore] Enabling DBS PayLah! Express Checkout
  • [Singapore] Pay with PayNow!
  • [Singapore] InstantBuy Tech Returns and Warranty - Terms and Conditions
  • [Singapore] How to apply Promo Code for your purchase
  • [Singapore] Carousell BNPL fee
  • [Singapore] Why are my earnings in 'Pending earnings'?
  • [Singapore] Categories with SingPost letterbox delivery enabled
  • [Singapore] Carousell Official delivery with SingPost drop-off
  • [Singapore] How to enable custom delivery options
  • [Singapore] Carousell Official Delivery with GoGoX for bulky items
  • [Singapore] Withdrawing Balance to Bank Account
  • [Singapore] Buyer Protection for Meet-ups
  • [Singapore] What are the fees charged to buyers?
  • [Singapore] What are the fees charged to sellers?
  • [Singapore] Platform fee discounts for selected categories - Promotion Terms & Conditions
  • [Singapore] As a seller, how do l cancel a deal?
  • [Singapore] As a buyer, how do I cancel a deal?
  • [Singapore] I have placed an order but my seller is not responding
  • [Singapore] How to ship with Carousell Official Delivery
  • [Singapore] Carousell Official Delivery - Promotion Terms & Conditions
  • [Singapore] Insurance coverage for Carousell Official Delivery
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