Need help?

iOS, Android or web? If it is about bugs and errors, do share the steps you took before you encountered the issue, starting from the time you launched the app / opened the website below.

To locate the app version, open the Carousell app, go to your profile ("Me" tab) > select "Settings" > select "About Carousell".

Carousell username (if any). A valid username must not contain uppercase letters and space.

You may chat with us by selecting the floating chat button at the bottom right-hand corner. (available on Monday to Friday, 9AM–9PM for Malaysia, Philippines, Singapore, and 10AM–6PM for Hong Kong)

You may chat with us by selecting the floating chat button at the bottom right-hand corner. (available on Monday to Friday, 9AM–9PM for Malaysia, Philippines, Singapore, and 10AM–6PM for Hong Kong)

Add file or drop files here