InstantBuy introduction and benefit for sellers
InstantBuy introduction and benefit for sellers
Signing up, seller requirements and eligibility
Listing on the marketplace (InstantBuy vs regular listings)
InstantBuy introduction and benefit for sellers
1. What is InstantBuy?
InstantBuy is an elevated shopping experience that features a collection of high-quality listings by trusted sellers on the marketplace. Buyers can have an ease of mind knowing that items in the collection are always available and ready-to-ship. They can trust that the items will get to them safely, conveniently and as described.
Carousell will step in the transaction if the buyer receives an item that is not as described and facilitate eligible returns back to the seller and refunds to the buyer.
2. What is the difference between listing an InstantBuy listing and a listing in the usual marketplace? What is the benefit of joining InstantBuy?
As an InstantBuy seller, your InstantBuy listings will be featured and promoted with more visibility.
InstantBuy listings:
- Have an InstantBuy badge
- Have a condition report
- Are eligible for returns facilitated by Carousell
- Can be filtered in search results by buyers
- Get promoted by Carousell’s marketing campaigns
Signing up, seller requirements and eligibility
3. I’m interested in being an InstantBuy seller, how do I join?
InstantBuy is an invite-only program.
We are looking for sellers who have an excellent track record and are able to fulfill the promises of InstantBuy. If you’re a secondhand mobile phone seller, please submit your interest through this form: https://forms.gle/XwrXWmkJ9F77RQ3b6
Please note that only eligible sellers will be contacted.
4. What are the requirements to join InstantBuy?
Sellers are to provide a good experience for buyers:
- Excellent track record—positive reviews (at least 4.5 stars rating), verified account, very responsive
- Registered with SSM (Suruhanjaya Syarikat Malaysia)
- Has a physical store
- Able to honor 7 days return, if item sold is not true to description
- Able to provide warranty of 30 days
Sellers are also required to have a minimum of 30 secondhand mobile listings that are available and ready to ship!
5. Must I be a registered business or have a physical shop to join this program?
Yes. Sellers looking to join InstantBuy Electronics must be SSM registered and have a physical store.
6. What is the onboarding process like?
- Signing up → We will check your current seller standing and get back to you if you are selected to be a part of this program
- Contract signing → Once your application is successful, you will be sent a form to acknowledge that you’ve understood the terms and conditions
- Listing → You will start seeing the new InstantBuy listing form. Start listing your items under InstantBuy or edit existing listings to move them to InstantBuy. As per the InstantBuy seller requirements, please remember to have at least 30 listings with InstantBuy!
- Start selling with InstantBuy!
Listing on the marketplace (InstantBuy vs regular listings)
7. Can I still sell my other items in the regular marketplace if I am an InstantBuy seller?
Yes! As an InstantBuy seller, you’ll see options on the listing form to list with or without InstantBuy.
For items not eligible to be listed as an InstantBuy listing (e.g items that do not belong to the Mobile Phone category), they can be listed in the regular marketplace without InstantBuy.
8. What items can I list with InstantBuy?
InstantBuy is currently available only for Mobile Devices.
While we are working to expand InstantBuy into more categories in the future, listings that do not fall into the above categories will not be accepted into InstantBuy.
Commission fee
9. Is there a membership, listing or subscription fee?
To ensure your success with us, there will be no listing fees or any hidden fees!
We will only charge you a commission fee after every successful transaction.
10. How much is the commission fee?
4% of the total sale, including shipping fee.
For example:
|
Phone |
MYR990 |
|
Shipping fee |
MYR10 |
|
Total |
MYR1000 |
|
Commission fee (4%) |
MYR40 |
You will earn = MYR1000 – MYR40 = MYR960
11. When is the transaction considered successful?
Once the buyer has received the item and no valid disputes are being raised by the buyer.
Payments & Shipping
12. How do payments work?
Buyers will make payment through Carousell (known as Carousell Protection) on your listing. They can pay on Carousell using the following payment methods: GrabPay, online banking, Debit and Credit Cards (Visa, Mastercard, American Express). Once payment is made, an order will be automatically created.
13. Must I use Carousell to accept payments? I am not sure how to use Carousell’s payment gateway.
Yes, this is part of the terms and conditions of the InstantBuy Seller Programme. All transactions should be made through Carousell regardless of the chosen delivery method (normal mail, tracked mail, meet-ups).
In order to enjoy the 7-day returns and guaranteed promises of InstantBuy listings, we require buyers to transact via Carousell. In the event of a dispute or Return Request raised, Carousell's dedicated support team will be able to reach out to the buyer and assist with the request. We will only be able to facilitate and absorb the return shipping costs for transactions made through Carousell.
Of course, this also allows us to receive a small commission fee (from successful transactions only!) that helps fund operational and marketing costs—which in turn, go to helping sellers like you achieve greater success on InstantBuy.
If you need a step-by-step guide, check out the following links:
14. Who pays the shipping fee?
It's your choice! You can choose to add shipping fees to your listing or offer free shipping to your buyers. Pro tip: Listings with free shipping sell 2x faster!
If you choose to charge shipping fees, the price of your listing should not include the shipping fee. There is a separate field in the listing form for you to add the shipping fee.
15. What are the delivery methods available in InstantBuy?
The delivery methods that we have integrated into our listing form are:
- Meet-ups
- Poslaju Integrated Shipping
- Custom Courier (Choose your own delivery partner and set your own prices)
16. Can I do meetups instead?
Yes! But do note that payment should still go through Carousell.
As you'll only see mailing/delivery as an option when you list on InstantBuy, you can enable the MYR0 (free) custom courier delivery as an option if you are open to doing meetups.
Returns
17. What is the return policy like for InstantBuy?
Buyers have the option to return the item if the item received is not as described. For example, it is a different colour as listed, or there are damages that were not mentioned before.
Within 7 days, the buyer can request for a return on the order details page. A Carousell representative will get in touch with the buyer if the return is valid and will facilitate the return back to the seller.
The buyer will be refunded 100% of the transaction amount, and the seller will absorb the shipping fees. Sellers also do not have to pay the 4% commission fee for returns.
For example,
|
Phone |
MYR990 |
|
Shipping fee |
MYR10 |
|
Total |
MYR1000 |
|
Commission fee (4%) |
MYR40 |
In the event of a return, the buyer will get MYR1000 back, and the seller will receive the phone.
What if my buyer just ‘didn’t like the item’?
Change of mind is not a valid reason to return an item. Only if the seller fails to disclose certain information about the item on the listing details, a return is valid.