[Malaysia] What is InstantBuy Mobile?

With InstantBuy, you can purchase Mobile devices and tablets with confidence. We work with verified professional partners with at least 4.9/5 rating to provide phones and tablets that you can have full confidence in buying, by delivering on the following promises:

• Full working condition - All phones and tablets are switched on for testing of the Touch screen, Battery, Display, Cameras, Headphone jack, Speakers & microphones, Charging port, Wifi connectivity, and Bluetooth connectivity.
• Warranty - You may opt for 1/6/12/ or 24-months warranty for your device when you purchase through Carousell. This gives you the assurance of a quality product, and post-purchase service.
  

  Complimentary Warranty	Pricing
  1-month	Free
  Additional Warranty Package	Pricing
  6-month (i.e. 1 + 5 months)	RM19
  12-month (i.e. 1 + 11 months)	RM88
  24-month (i.e. 1 + 23 months)	RM180

• 7-day returns - If the item received is not as described, you may exchange the device as long as the item is returned in its original condition and packaging. Returns will only be accepted when the item is not as described and/or damaged.

Learn more about our 5-step certification process and condition rating for devices with InstantBuy.

How will I receive my item?
There are 2 ways you can choose to receive your item when you pay through Carousell Protection.

• Poslaju Integrated Shipping
• Custom Courier (Choose your own delivery partner and set your own prices)

How do I buy and make payments?

All you have to do is to tap the ‘Buy’ button on the item you’ve chosen. You’ll be led to the payment page for you to pay securely via Carousell Protection using FPX online banking, GrabPay, debit and credit cards. You will not need to pay any transaction fees when you purchase with InstantBuy.

How do I list with InstantBuy as a seller?
We have handpicked our partners who have committed to adhere to the standards and have a minimum 4.9/5 rating on Carousell. If you have a physical store with a steady supply of used phones and are interested in being a partner, let us know.

* InstantBuy is an invite-only program.

We are looking for sellers who have an excellent track record and are able to fulfill the promises of InstantBuy. If you’re a secondhand mobile phone seller, please submit your interest through this form: https://forms.gle/XwrXWmkJ9F77RQ3b6

Please note that only eligible sellers will be contacted. Click here for more information.

Disclaimer

Carousell is not responsible for and does not participate, operate and/or control the products and/or services offered by our electronic partners.
The electronic partners may have their own terms and conditions to which you must agree to before you are entitled to the 6-month warranty, 7-day returns and/or the processing of your enquiry (as the case may be). Carousell is not responsible for information provided by you to any electronic partner and any information provided by any electronic partner to you.
Carousell and each electronic partner are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
Under no circumstances shall Carousell be liable for any damages arising from the transactions between you and any electronic partner or any information provided to you by the electronic partner. In the event of any disputes, you are encouraged to contact that electronic partner to resolve the situation amicably. If the dispute is notified to Carousell, Carousell will attempt in good faith to facilitate resolution of the dispute but is under no obligation to resolve the same. You release Carousell from any claims, demands and damage arising out of your disputes with any electronic partner.
If you need further assistance, chat with us! Live chat is available from 10AM–9PM on Monday to Sunday for users in Hong Kong, Malaysia, Philippines, Singapore and Taiwan. Select the floating chat button at the bottom right-hand corner of this page to start chatting with us. Alternatively, we invite you to submit a request to us—we'll be here to help!

Updated as of 20 March 2023