InstantBuy is Carousell’s latest feature which allows everyone to buy secondhand with confidence. Only selected sellers are allowed to list with InstantBuy, to ensure that all InstantBuy listings are quality assured, available, and ready to ship. You can pay for your InstantBuy purchases easily via Carousell, and trust that you’ll receive your purchases safely and as described, and you’d receive a full refund if otherwise.
Sellers can also expect more views on their InstantBuy listings, which are marked with a badge and ranked higher in search results. Smoother and faster transactions can happen as you buy with peace of mind, without even chatting with sellers. You can identify a listing with InstantBuy with this badge:
InstantBuy is currently available in 3 categories to provide you with products that deliver the following promises:
Women’s & Men’s Fashion
Activewear, Maternity Wear, Tops, Bottoms, Dresses, Muslim Wear and Outerwear
(excludes footwear, bags/ wallets, swimwear, accessories, undergarments, and loungewear)
Luxury Bags & Wallets Watches
Where do InstantBuy products come from?
Only invited sellers operating at the highest standards can list with InstantBuy. Carousell takes pride in sourcing our inventory sustainably. We source our fashion collection from people who have good condition items they no longer want and industry partners who are able to provide secondhand goods that share our promise of satisfaction.
When you’re buying luxury items with InstantBuy, you’ll be happy to know that we partner with professional luxury sellers of the industry, with expertise in luxury brands over many years, and are regarded as experts in authenticating luxury products across elements such as serial numbers, appearance and texture. You can browse and shop a large collection of luxury items, feeling assured that your items are authenticated and of good quality.
All phones and tablets with InstantBuy have undergone a 5-step certification to provide you with trusted quality devices, guaranteed to be in full working condition. Still, it’s good to know that when you purchase a device with InstantBuy, the product comes with a comprehensive 6-month warranty coverage to give you peace of mind.
How will I receive my item?
There are 4 ways you can choose to receive your item when you pay with Carousell Protection.
- Same-day delivery - Tracked shipping within the day, at a fee.
- Express delivery - Tracked shipping in 2 working days upon order confirmation.
- Standard delivery - Untracked Singpost normal mail in 4 working days upon order confirmation. You would bear the risk of any lost deliveries if you choose this method of delivery.
- Custom Courier - Meetup or other methods of delivery may be offered by the seller
How do I buy and make payment?
All you have to do is to tap the ‘Buy’ button on the item you’ve chosen. You’ll be led to the payment page for you to pay securely via Carousell Protection using PayNow*, DBS PayLah! (capped at $2000) or credit cards.
*PayNow is currently only available via Desktop web.
To increase your DBS PayLah! wallet limit:
- Log in to DBS PayLah!
- Select ‘More’ on the bottom right and select ‘Manage Wallet’.
- Select ‘Wallet Limit’ and enter your DBS/POSB digibank User ID and PIN, and select ‘Submit’.
- Enter the 6-digit SMS One-Time-Password into DBS PayLah! and tap Done.
- Select the Preferred Limit you wish to set for your PayLah! Wallet.
- Tap Update to change your PayLah! Wallet Limit.
How can I return my InstantBuy product?
You may return your InstantBuy item within 7 days from the date of delivery if the item is not as described and/or damaged. To be eligible for a return, your item must be unused and in the same condition and packaging as you received it.
Carousell offers free returns for InstantBuy orders transacted on Carousell with Carousell Protection only. If you’re not satisfied with your item with InstantBuy for any other reasons, you may like to chat with your seller. Learn more about raising a return request.
How do I list with InstantBuy as a seller?
We are looking for sellers who have an excellent track record and are able to fullfill the promises of InstantBuy. If you’re interested in joining us;
- Luxury: https://forms.gle/hSXJBqFCa9iE9DUi7
- Fashion: https://forms.gle/cqQPHjJhc8vpiwBT6
- Electronics: https://forms.gle/SqbgRxxRYp7eRbFW9
Please note that only eligible sellers will be contacted.