[Malaysia] Request for e-invoice

As of 1 Jan 2025, in accordance with regulations from Inland Revenue Board Malaysia (IRBM), you may request an e-invoice for your following transactions on Carousell:

For Buyers

• Buyer Protection Transaction via ‘Buy’ button 
• Coins Purchase via web
• Purchases of CarouBiz Subscription Plans via web

What is an e-invoice? 

An e-invoice, or electronic invoice, is a digital record of a transaction between a seller and a buyer. It is submitted through the government portal for validation and recordkeeping. Each e-invoice includes:

• A Unique Identifier Number (UIN) generated by IRBM
• A QR code to verify the validity period of the e-invoice

How can I request an e-invoice? 

Temporary Update

Until we launch an e-invoicing request feature directly on the platform, please contact us via Contact Support  with the following details: 

For Buyer Protection transactions or transactions via ‘Buy’ button

1. Order ID
2. Full Name (as per Identity Card)
3. Identity Card (IC) Number or Business Registration Number
4. Tax Identification Number (TIN)
5. Address (including state, city, and postcode)
6. Contact Number
7. Email Address (for receiving the e-invoice)

For Coins purchases or purchases of Caroubiz Subscriptions via web

1. Receipt attachment
   
2. Full Name (as per Identity Card)
3. Identity Card (IC) Number or Business Registration Number
4. Tax Identification Number (TIN)
5. Address (including state, city, and postcode)
6. Contact Number
7. Email Address (for receiving the e-invoice

What details are required in the e-invoice Request form? 

Upon generating your e-invoice, you will be required to provide information as your full name as per your Identity Card, IC number/ Business Registration Number, Tax Identification Number (TIN), address and contact number. 

• Full name (as per Identity Card)
• Identity Card (IC) Number or Business Registration Number
• Tax Identification Number (TIN)
• Address
• Contact number

How do I get my Tax Identification Number(TIN)? 

You can retrieve your TIN from the MyTax portal after signing up or logging in.

When is the cut-off date to request for e-invoice? 

You can request an e-invoice up to the last day of the month in which your order is completed. After this date, e-invoices will no longer be available.

For example, if your order is completed on March 15, you can request the e-invoice until March 31. After this date, you will no longer be able to request an e-invoice for that order.

Can I make changes to my e-invoice once it has been submitted?

E-invoices can only be generated once per order and the information cannot be changed upon successful request. Since e-invoices can only be submitted once, we encourage you to double-check all details before completing the process.

How will I know if my e-invoice submission is successful?

After submitting your e-invoice request, you will receive an email with the attached e-invoice PDF within 5 Business Days. If you haven’t received it by then, please reach out to us via Contact Support.

Can the e-invoice be sent to multiple emails?

The e-invoice will only be sent once to the email address that is submitted in the e-invoice Request Form. Each e-invoice registration can only be done once.