Carousell iPhone Store
General
What does the Official Store badge on listings represent?
The Official Store badge indicates that the seller is either the brand owner or has been given authorisation from the brand owners to distribute its products. These products are 100% authentic.
What is the Carousell iPhone Store?
The Carousell iPhone Store is managed directly by Carousell, selling Apple devices sourced directly from an Apple authorised distributor. These devices are brand new, sealed, and come with 1-year original Apple warranty. Buyers also have the option to purchase AppleCare+ within 60 days of purchase, for extra peace of mind.
What can I find on the Carousell iPhone Store?
The Carousell iPhone Store offers a variety of previous-generation iPhone models through our exclusive partnership with Apple and their authorised distributor. This ensures you enjoy the same peace of mind as if you were buying directly from the Apple Store.
What are Premium devices?
These are devices sold by an Official Store.
Premium devices are brand new, sealed products sourced directly from an Apple Authorised Distributor, exclusively sold by Carousell. They have not been activated, come with original box, accessories and manual, and are covered by a 1-year original Apple warranty.
How are Premium devices different from Brand new devices?
When you buy a Premium device from us, you can be assured that it is sourced directly from an Apple authorised distributor, sealed in its original box, and comes with a 1-year original Apple warranty. For Brand new devices, the source, warranty, and box condition can differ, so it’s best to refer to the listing’s details or ask the seller for confirmation.
| Condition | ||
| Premium | Brand new | |
| Seller | @carouselliphonestore |
Certified Mobile partners, Individual sellers |
| Source | Sourced directly from an Apple authorised distributor | Sources differ across listings. Could be sourced from other consumers, third-party channels e.g. telcos, etc |
| Warranty | Comes with 1-year original Apple warranty | May or may not come with a full year of warranty |
| AppleCare+ | Eligible to purchase AppleCare+ within 60 days of purchase | May or may not be possible to purchase AppleCare+ |
| Packaging | Brand new, sealed in its original box, with accessories and manual. Never activated. |
Box may or may not be sealed |
Warranty and AppleCare+
What does the 1-year original Apple warranty cover?
The 1-year original Apple warranty covers hardware defects in materials and workmanship when used normally in accordance with Apple's published guidelines. It also provides coverage for accessories included in the box, such as the cable.
The warranty does not cover accidental damage, unauthorised modifications, normal wear and tear or issues with the software. For more detailed information, refer to the full warranty coverage on Apple's website (https://www.apple.com/sg/legal/warranty/products/ios-warranty-rest-of-apac-english.html).
How do I make a warranty claim?
All claims are handled directly by Apple since this is an original Apple warranty. You can start your warranty claim process at Apple Support (https://support.apple.com/en-sg), or by visiting an Apple Store or Authorised Service Provider. You can locate one at https://getsupport.apple.com/repair-locations?locale=en_SG.
Can I purchase AppleCare+?
Yes, you can buy AppleCare+ within 60 days of purchasing a Premium device. You can do this directly on your Premium device by going to Settings > General > About and choosing ‘Add AppleCare+ Coverage’ or simply buy it at an Apple Store.
AppleCare+ provides extended coverage, including additional support and accidental damage protection. To find out more, head to Apple’s website (https://www.apple.com/sg/support/products/iphone/).
What is the difference between Certified warranty and Original Apple warranty?
Here’s a summary of the key differences:
| Original Apple Warranty | Certified Warranty | |
| Coverage |
Covers all hardware defects in materials and workmanship
Does not cover software issues, accidental damage, consumable parts, or cosmetic damage For more details, refer to the full warranty coverage on Apple's website (https://www.apple.com/sg/legal/warranty/products/ios-warranty-rest-of-apac-english.html). |
1st month: Covers all hardware and software defects 2nd month onwards: Covers all hardware defects. Does not cover software issues, accidental damage, consumable parts, or cosmetic damage For more details, refer to the warranty coverage for Certified (https://support.carousell.com/hc/en-us/articles/900007332383--Singapore-Certified-Mobile-Returns-and-Warranty-Terms-and-Conditions). |
| Claim process | Claim from Apple, directly through Apple Support website, at an Apple Store, or an Authorised Service Provider | Claim from Carousell, through the Carousell app |
| Service provider | Apple |
1st month: Seller 2nd month onwards: Carousell |
| Validity | 1-year | Free 1-month warranty, extendable for up to 24 months |
Note: To make sure you get the coverage you need, do look through the full warranty details
Customer Support and Assistance
What is the return policy for Premium devices?
Only unopened and sealed devices in their original packaging are accepted for returns. You can return your Premium device at no extra cost within the first 7 days from the date of receipt if you encounter the following:
- The device received is different from the listing description
- The device received is defective, damaged and/or faulty on delivery
If you discover issues after unboxing the device, such as hardware defects, contact Apple Support directly (https://support.apple.com/en-sg) or visit an Apple Store.
Note: Any extra fees, e.g. admin fees charged by Apple, will not be covered by Carousell. You’ll have to make payment directly to Apple.
How can I contact customer support if I have questions or issues?
If there are issues with your Premium device or if you need to make a warranty claim, contact Apple Support directly (https://support.apple.com/en-sg) or visit an Apple Store.
For other questions related to delivery or meet-up, chat with us through the listing you bought. Or you can also reach us through Carousell Support (https://support.carousell.com/hc/en-us).
Can I view the Premium device before purchasing?
Yes, you can. Simply chat with us on the listing you’re interested in to book an appointment.
Additional Services
Can I trade in my device to offset the cost of my new purchase?
Yes, you can. Just chat with us on the listing you’re interested in and we’ll guide you along!
Can I purchase these Premium devices in bulk for my business?
Send your enquiry to b2bsg@laku6.com and we’ll get back to you within 5 working days.