All devices with InstantBuy have been professionally inspected, certified by our partners and come with 7-day returns and 6-month warranty (with effect from 6 Dec 2021). Phones and tablets with InstantBuy may come with additional manufacturer warranty.
Note: change in warranty period from 6 Dec
We are continuously working to improve the buying and selling experience for our users. Upon receiving feedback from users with regards to pricing our warranty competitively and based on analysis of the current market for certified phones and tablets, we have revised the price package from $29.90 to $14.90 and reduced the warranty period from 12 months to 6 months with effect from 6 Dec 2021.
For InstantBuy Tech purchased before 6 Dec 2021, you will still be entitled to a warranty coverage of 12-months from the date you received the item.
For InstantBuy Tech purchased after 6 Dec 2021, you will automatically receive a 6-month warranty with your purchase at the price of $14.90.
What does the 6-Month warranty cover?
The 6-month warranty covers all product defects, both hardware and software for the first 30 days. For the next 5 months, the warranty would cover all defects except any consumable parts (e.g. batteries) or software, even if packaged, embedded in or sold with the device.
The 6-month warranty does not cover damage caused by the customer or any other persons or impact. This includes (and is not exhaustive of) damage caused by third party products, force, misuse, abuse, accident, water, or any external factors and ordinary wear and tear such as corrosion, rust or stains, scratches, dents on the casing or paintwork. The warranty is only valid for orders transacted on Carousell with Carousell Protection and for products where the serial number remains intact.
Do I need to register for the warranty?
There is no need for you to register for the warranty. As your transaction is done via Carousell Protection, the “Deal Details” page will be your invoice when the transaction is completed. You may also request the seller to give you the official invoice via Chat if you need it.
How do I know when the 7-Day Return and 6-Month Warranty period ends?
The 7-day return and 6-month warranty period starts from the time the item is received physically by the buyer, as per the tracking code of our seller's delivery partners. Note that the return is only valid when you raise a return within the 7-day return period.
Can I do a return and get a refund if I change my mind?
If you change your mind, you can opt to exchange for a device of the same or lower value or top-up the difference for a device of a higher value within the 7-day return period. No cash refund will be provided. If it is a functionality issue, it’ll be covered under the device's 6-month warranty policy.
What should I do if I'm not satisfied with the Certified device received?
If you receive an item not as described or damaged, raise a return request on the order details page and let your seller know what went wrong. Our support team will contact you within 24 hours to arrange a return pick up if the return request is valid. To proceed with the exchange, you will need to communicate with your seller and head down to their physical store.
We encourage you to insert the return tracking number in your app for the seller to know that your return is on the way. Once the seller has received the returned item, the seller can click “Item Returned” and your refund will be processed.
Learn more about Carousell Protection Refund Policy.
How do I request for a return?
To be eligible for a return, your item must be unused, in the same condition and packaging as you received it. During the 7-day returns period, you can raise a return request on the order details page and let your seller know what went wrong.
Our support team will contact you within 24 hours to arrange a return pick up if the return request is valid or we may request you to communicate with your seller and go down to their physical store for further inspection before the return is accepted. Likewise, you will need to do the same if you’ve changed your mind and would like to exchange your device.
How do I claim warranty?
During the 6-month warranty period, you can return to the chat box of the transaction to chat with our partner to arrange for a review of your device at their store. You will need to bring the device to the store within the 6-month warranty period to be eligible for warranty. You may be required to show your proof of transaction via Carousell Protection for verification under the “Deal Details” page.
If the item cannot be repaired or replaced with the same model within the first 30 days of the warranty, you can exchange for a device of the same or lower value or top up the difference for a device of a higher value with our partner. If the same model is not available, you can get a refund from our partner.
If you need further assistance, chat with us! Live chat is available from 10AM–9PM on Monday to Sunday for users in Hong Kong, Malaysia, Philippines, Singapore and Taiwan. Select the floating chat button at the bottom right-hand corner of this page to start chatting with us. Alternatively, we invite you to submit a request to us—we'll be here to help!