With InstantBuy, you can purchase Mobile devices and tablets with confidence.. We work with verified professional partners with at least 4.9/5 rating to provide phones and tablets that you can have full confidence in buying, by delivering on the following promises:
- Full working condition - All phones and tablets are switched on for testing of the Touch screen, Battery, Display, Cameras, Headphone jack, Speakers & microphones, Charging port, Wifi connectivity, and Bluetooth connectivity.
Warranty - You may opt for 1/6/12/ or 24-months warranty for your device when you purchase through Carousell. This gives you the assurance of a quality product, and post-purchase service.
Additional Warranty Package
6-month (i.e. 1 + 5 months)
12-month (i.e. 1 + 11 months)
24-month (i.e. 1 + 23 months)
- Free tracked shipping - It’s convenient, fuss-free, and safe! Receive your item in 2 working days.
- 7-day returns - If you change your mind, you may exchange the device as long as the item is returned in its original condition and packaging. If the item is not as described, you may return and get a refund!
How will I receive my item?
There are 3 ways you can choose to receive your item when you pay through Carousell Protection.
- Same-day delivery - Tracked shipping within the day, at a fee.
- Express delivery - Tracked shipping in 2 working days upon order confirmation.
- Custom Courier - Meetup or other methods of delivery may be offered by the seller
How do I buy and make payment?
All you have to do is to tap the ‘Buy’ button on the item you’ve chosen. You’ll be led to the payment page for you to pay securely via Carousell Protection using Paynow*, DBS PayLah! (capped at $2000) or credit cards. You will not need to pay any transaction fees when you purchase with InstantBuy.
To increase your DBS PayLah! wallet limit:
- Log in to DBS PayLah!
- Select ‘More’ on the bottom right and select ‘Manage Wallet’.
- Select ‘Wallet Limit’ and enter your DBS/POSB digibank User ID and PIN, and select ‘Submit’.
- Enter the 6-digit SMS One-Time-Password into DBS PayLah! and tap Done.
- Select the Preferred Limit you wish to set for your PayLah! Wallet.
- Tap Update to change your PayLah! Wallet Limit.
How do I list with InstantBuy as a seller?
We have handpicked our partners who have committed to adhere to the standards and have a minimum 4.9/5 rating on Carousell. If you have a physical store with a steady supply of used phones and/or tablets, and are interested in being a partner, let us know.
- Carousell is not responsible for and does not participate, operate and/or control the products and/or services offered by our electronic partners.
- The electronic partners may have their own terms and conditions to which you must agree to before you are entitled to the 6-month warranty, 7-day returns and/or the processing of your enquiry (as the case may be). Carousell is not responsible for information provided by you to any electronic partner and any information provided by any electronic partner to you.
- Carousell and each electronic partner are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.
- Under no circumstances shall Carousell be liable for any damages arising from the transactions between you and any electronic partner or any information provided to you by the electronic partner. In the event of any disputes, you are encouraged to contact that electronic partner to resolve the situation amicably. If the dispute is notified to Carousell, Carousell will attempt in good faith to facilitate resolution of the dispute but is under no obligation to resolve the same. You release Carousell from any claims, demands and damage arising out of your disputes with any electronic partner.
If you need further assistance, chat with us! Live chat is available from 10AM–9PM on Monday to Sunday for users in Hong Kong, Malaysia, Philippines, Singapore and Taiwan. Select the floating chat button at the bottom right-hand corner of this page to start chatting with us. Alternatively, we invite you to submit a request to us—we'll be here to help!