When your Carousell Protection deal is cancelled, a refund will be triggered automatically from Carousell. As a buyer, you don't need to ask your seller for a refund.
For payments made via DBS PayLah!, you'll receive the refund within 2 hours.
For payments made via debit/credit cards, you'll find that no deduction has been made in the first place. Payment authorisation (a temporary hold on funds on your credit or debit card) will be released in 7-10 working days to your debit/credit card.
Note: Working days are from Monday to Friday, excluding weekends and public holidays.
If you don't receive your refund within the stated timeline, contact our team for assistance.
Do note that:
- Buyers cannot cancel the deal once the seller has tapped on 'Confirm Deal'.
- Sellers cannot cancel the deal once they have tapped on 'Item mailed out'.
- Reminder to sellers: don't forget to press 'Item mailed out' upon delivery to avoid order getting automatically cancelled
- If you cannot ship out item in the given time, you have the option to extend your delivery time by up to 9 extra days.