[Hong Kong] Listing Fees and Quotas
- With effect from 7 Feb 2022, Carousell will implement free listing quotas refreshed every 30 days in the following categories: Audio, Computers & Tech, Mobile Phones & Gadgets, Photography, TV & Home Appliances, Video Gaming, Women's Fashion and Toys & Games category.
Free listing quotas and fees are applicable to listings in Audio, Cars, Computers & Tech, Luxury, Mobile Phones & Gadgets, Photography, Property, Toys & Games, TV & Home Appliances, Video Gaming and Women's Fashion categories.
Due to the business/professional nature of Jobs and Services listings, there are no free quotas and sellers will have to pay a fee to list in these categories.
By doing so, we aim to encourage quality listings and reduce listing spam in the marketplace, making it easier for buyers to find what they want. Now that buyers can find the item they want faster, sellers benefit too!
Here’s a guide to listing quotas per category.
| Category | Sub-category | Free quota |
Quota refresh window upon usage |
Listing validity |
| Audio | - |
10 |
Every 30 days |
n/a |
| Cars | For Sale |
10 |
Every 30 days |
30 days |
| Vehicle Rental | 30 days | |||
| Computer & Tech | - |
10 |
Every 30 days |
n/a |
| Jobs | - |
- |
- |
30 days |
| Luxury | - |
10 |
Every 60 days |
n/a |
| Mobile Phones & Gadgets | - |
10 |
Every 30 days |
n/a |
| Photography | - |
10 |
Every 30 days |
n/a |
| Property | For Sales |
10 |
Every 30 days |
60 days |
| For Rent | 30 days | |||
| Overseas | 30 days | |||
| Services | - | - | - | 30 days |
| Toys & Games | - | 30 | Every 30 days | n/a |
| TV & Home Appliances | - | 10 | Every 30 days | n/a |
| Video Gaming | - | 10 | Every 30 days | n/a |
| Women's Fashion | - | 30 | Every 30 days | n/a |
For listings in categories that have free quota, sellers have the option to turn on auto-renewal. When auto-renewal is turned on, your listing will automatically renew once it expires, provided you have an available free quota to be utilised.
How does quota refresh window work?
Each free listing quota refreshes on a rolling window basis of 30 to 60 days. You utilise a quota when you create a new listing or mark an inactive/reserved listing to active. After 30 to 60 days from when you have expensed your quota, the quota will be refreshed for you to utilise again.
When you have utilised all your free quota in a category, you will not be able to list or mark as active for listings in that category unless you:
- Wait for the next quota to be refreshed based on the rolling window
- Pay a fee for each additional listing outside of your given quota
Note: Deleting or marking a listing as sold/reserved does not free up the used listing quota.
What is listing validity?
Listing validity refers to the number of days which your listing will remain active for. After which, the listing will expire and a quota or listing fee will be needed to activate it again.
A banner will appear 7 days before to notify you that your listing is about to expire. From there, you can choose to extend the listing's expiry date by selecting the "Extend" button!
What happens when my listing is active or inactive?
Listings can be either active, inactive, reserved or sold.
| Active |
Buyers can see these listings, make an offer or start a chat with you. Only active listings can be found and promoted on the marketplace. |
| Inactive |
Listings that exceed quota will not be shown when buyers search or browse. You’ll not receive new chats or offers for them. |
|
Sold/ Reserved |
Listings that you’ve marked as sold or reserved can be seen on your profile, but buyers can no longer make an offer or chat with you. |
How do I pay for listing fees?
By using Carousell Coins!
Can I purchase Carousell Coins or listing quota in larger bundles?
There are existing Carousell Coins bundles available for purchase on the app and web. For businesses that are interested to purchase larger Carousell Coins and/or listing quota bundles, feel free to reach our sales teams.
For vehicle listings: autoshk@thecarousell.com
For property listings: propertyhk@thecarousell.com
For jobs listings: hksmb@thecarousell.com
For services listings: serviceshk@thecarousell.com
For general classifieds (GC) listings: @carousellhk.merchants