[Hong Kong] What are the CarouBiz tools and how do I use them?

If you've subscribed to CarouBiz, here's a guide on how to use the tools that you've unlocked! 

1. Video Listings

In a sea of static photo listings, moving video listings immediately capture the attention of buyers. This is why video listings get up to 3 times more clicks and 50% more chats! You're entitled to 3 Video Listings when you subscribe to CarouBiz. 

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How do I create a Video Listing?

a. Creating a Video Listing

Just like how you create a regular listing, simply tap on the 'Sell' button and you'll be able to select videos from your photo gallery.

b. Adding a video to your existing listing

If you would like to add a video to your existing listing, simply tap on 'Edit listing' (Go to the listing > tap on '•••' at the top right-hand corner). You'll then be able to add a video to your listing.  

How long can the video be?

Your video duration can be up to a maximum of 1 minute. We recommend keeping your videos to below 30 seconds, to keep it short and sweet for the viewer!

What is the optimum aspect ratio of the video?

The optimum aspect ratio of the video is 1:1.

What is the maximum file size for the videos?

You can upload up to a file size of 50MB for the video. We recommend keeping your videos to small file size (shorter video = smaller file size) so that it will load faster for the viewer!

What is the recommended file type for videos?

We recommend using file types Mp4 and MOV for a smooth uploading process. 

2. Custom Collections

Custom Collections are like folders on your profile, for you to showcase your promotions, new arrivals, best sellers and more! You're entitled to 3 Custom Collections when you subscribe to CarouBiz. 

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How do I create Custom Collections?

After subscribing to CarouBiz, you will see 'Create a collection' button on your own profile page. Tap on that button and you'll be able to start curating your own collection. 

Why do I not see my Custom Collection live on my profile page?

Custom Collections can either be in 'Draft' or 'Active' status. Ensure that you have marked the Collection as 'Active', and they will be viewable by others when they come to your profile page. 'Draft' Collections are not live and they are not viewable by others.

Can I re-order my Collections?

At the moment, it's not possible to rearrange them. You may edit the collection as a way to move it up for now! 

Can I choose which listings to be on the cover of the Collection?

It is currently randomised to give your listings some opportunity to surface every now and then, hence it's not possible to choose the listings to be on the cover. 

Can I re-order the listings in the Collection?

Not at the moment, this is a function that we're looking to have in the future!

3. Profile Cover Photo

You can upload Profile Cover Photo on your profile page to help build brand recall and also shout out about your promotions! 

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How to upload Cover Photo?

  1. Go to your Profile page ('Me' tab)
  2. The 'Edit' button can be found near the top right-hand corner of your profile page. Tap it and select a Cover Photo you'd like to use. 

What is the best dimension for the Cover Photo?

We recommend using 1500px x 610px size for your Cover Photo. 

4. Premium Seller Badge

Premium Seller Badge is a purple diamond icon that is pinned right on your account’s profile picture. It will be displayed automatically on your profile, once you’re subscribed to CarouBiz.

Having the badge helps you to stand out from the crowd and boosts your credibility as a seller. 

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5. Bump scheduler 

As the name suggests, Bump Scheduler is a new (and highly-requested) feature that helps you schedule your Bumps. Select the days you want your listing to be bumped, the number of Bumps each day, and you're good to go! 

Is there a limit to the number of Bumps I can schedule?

You may schedule Bumps up to every day of the week, for a maximum of 8 weeks. There is no limit to the number of listings you can schedule Bumps for. 

Can I schedule a time for my Bumps?

Currently, the option to schedule a time for your listing to be Bumped is not available. Your listing will be Bumped based on the time you schedule your Bump and will follow the same timing for subsequent Bumps. E.g. If I schedule my Bump for Wednesday at 1pm today, my listing will be Bumped at 1pm on Wednesday.

Tip: Schedule your Bumps at the time you want your listing to be Bumped! 

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Can I use Bumps and Spotlight at the same time?

Yes, you can use Bumps along with Spotlights. 

Note: Unlike Spotlight, Bump is a non-refundable purchase. Hence, we recommend using the Bump Scheduler only for listings (products) that you have multiple quantities of. 

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