As a buyer, you have the option to cancel a deal as long as the seller has not confirmed the deal. Once a deal is confirmed, buyers cannot cancel the deal.
Upon cancellation, you will receive their refund according to the payment method used.
- Buyers who made payment via DBS PayLah! will receive their refunds within 2 hours.
- Buyers who made payment via Debit/Credit card will find that no deduction was made in the first place.
Steps to cancel a Carousell Protection deal:
1. Tap on "View details"
2. Scroll down to the bottom and tap on "Cancel order" button
3. Select a reason for cancelling the deal and tap on "Cancel order"
5. Your deal is cancelled!