[Singapore] As a buyer, how do I cancel a deal?

As a buyer, you have the option to cancel a deal as long as the seller has not confirmed the deal. Once a deal is confirmed, buyers cannot cancel the deal.

Upon cancellation, you will receive their refund according to their payment method used.

  • Buyers who made payment via DBS PayLah! will receive their refunds within 2 hours.
  • Buyers who made payment via Debit/Credit card will find that no deduction was made in the first place.

Steps to cancel a Carousell Protection deal:

1. Tap on "View details"

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2. Tap on '•••' dots at the top right-hand corner of 'Deal details' page

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3. From there, you will see the "Cancel deal" button

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4. Select a reason for cancelling the deal and tap on "Cancel deal"

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5. Your deal is cancelled!

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