As a buyer, you have the option to cancel a deal as long as the seller has not confirmed the deal. Once a deal is confirmed, buyers cannot cancel the deal.
Upon cancellation, you will receive their refund according to their payment method used.
- Buyers who made payment via DBS PayLah! will receive their refunds within 2 hours.
- Buyers who made payment via Debit/Credit card will find that no deduction was made in the first place.
Steps to cancel a Carousell Protection deal:
1. Tap on "View details"
2. Tap on '•••' dots at the top right-hand corner of 'Deal details' page
3. From there, you will see the "Cancel deal" button
4. Select a reason for cancelling the deal and tap on "Cancel deal"
5. Your deal is cancelled!