First time users with money in their Balance would need to need to complete a one-time identity verification in order to transfer Balance to your bank account. Verification takes 1–3 working days.
You may read up more on this regulatory requirement here: https://support.carousell.com/hc/en-us/articles/360037712314--Malaysia-Why-do-I-have-to-verify-my-identity-
Steps to verify your identity:
1. Tap "Balance" icon in your profile page
2. Tap on "Verify Now"
3. Enter all required information and remember to check the bottom box.