[Malaysia] What is Pending Balance?

The money from your Carousell Protection orders will be shown as 'Pending Balance' once you tap on 'Item mailed out'.

Money in Pending Balance cannot be transferred to your bank account yet. It can only be transferred into your bank account when it is in Available Balance. 

If this is your first time using Carousell Protection, please make sure you have: 

  1. Verified your identity
  2. Added your bank account information 

After the order is completed, the money will be moved into your Available Balance. This may take up to 24 hours for FPX payments or 4 days for credit/debit card payments.

For the order to be completed, your buyer has to tap on 'I have received the item'. Otherwise, it'll also be auto-completed after 9 days, from the day that the seller taps on 'Item mailed out'. 

It takes between 1-3 working days for the money to be transferred to your bank account.

When will the money be available to transfer to my bank account? 

The money will be available to transfer to bank account when these 4 conditions are met:

  • Buyer has tapped "l have received my item" ;
  • No ongoing dispute between you and the buyer;
  • Funds available in your Balance;
  • You have completed the identity verification 
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