[Malaysia] How do I raise a dispute?

As a buyer, you can raise a dispute easily in one tap within the chat. You will see the option to raise an issue when:
• 7 days have passed from the day payment was made
• Tracking number reflects item is delivered 

To raise an issue: 

1. Tap “Raise an issue" button

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2. Confirm to raise an issue

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3. Complete a form to share more details about the issue

crc-form-blank-buyer-my.png

4. Once raised, you will have an open issue for the order. Continue working with your seller to resolve it.

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5. If the issue is not resolved in 7 days, it will be escalated to Carousell and our Support Team will contact you within 48 hours. 

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