You may be seeing a banner on your chat with a user that reads, 'This user's account is under review for a dispute.' or 'This user's account is restricted due to an unresolved transaction.'
What does this mean?
- The seller may have sold an item that a buyer was not satisfied with
- The user bought an item but did not make payment
What should I do?
We highly encourage buyers to only proceed with the transaction after the dispute has been resolved. If there is a need for you to continue with the transaction, we advise you to use Carousell Protection or meet up with the seller to deal for a safer transaction.
If you have a pending transaction (i.e. have already made payment to the seller) and you're unable to get in touch with him/her, please contact our team.
Once the user has resolved the dispute, the banner will no longer show up in your chat with him/her.
For more information on dealing safely on Carousell, check out our safety tips.