[New] List of Prohibited Content (Singapore)

[With effect from 5 August 2019]

The following products and services are strictly not allowed on the Carousell marketplace in Singapore. To provide guidance on some common areas of confusion, examples of products/services that can be listed for sale (indicated with a green tick) are included in this article. 

1. Drugs & Tobacco 

E-Vaporizers (E-Cigarettes) and related products
 Tobacco products and other smokeable products
 Items that resemble smoking products or promote smoking
 Drugs and drug paraphernalia, such as pipes and bongs
 Smoking cessation products containing nicotine, such as patches and gums
Clothing or apparel items that feature cigarette brands 


2. Adult & Mature Content & Services

 Pornography and adult material including, but not limited to, pornographic books, magazines, pictures and videos
 Adult toys, sexual wellness and enhancement products or services
 Adult industry services and jobs, including escort services and sensual massage services
 Preloved undergarments or intimate items such as panties and underwear
 Listings that promote or position products or services in a sexually suggestive manner i.e. contains nudity, implied nudity
 Contraceptive products
 Novelty items, such as soft toys and plushies that are not for the use of sexual enhancement or pleasure

 

3. Animals, Humans or Human Remains 

 Human beings, human remains and body parts
 Live animals and insects
 Items made from endangered animals
 Pangolin scales
 Animal parts
 Ivory
 Fur
 Food and pet food
 Leather products
 Taxidermy
 Animal cages
 Products for animals (toys, collars etc.)
 Veterinary, grooming and boarding services
 Wigs or hair extensions

 4. Counterfeit & Replica Items

 Counterfeit items
 Items that infringe copyright laws including, but not limited to, unauthorised copies of copyrighted works such as eBooks, films, video games etc.
 Listings offering products that are likely to confuse other community members about the source or affiliation of the items i.e. “OEM”, “factory direct”

 

5. Weapons & Ammunition

 Knives, swords and hand weapons, unless determined to be used for non-lethal sports or dress-up purposes
 Butterfly knives
 Nunchaku
 Throwing knives
 Firearms, imitations firearms, firearm accessories, ammunition and explosives
 Modified toy guns, paintball guns, BB guns
 Airguns and airsoft guns
 Fireworks and firecrackers
 Pepper spray
 Tasers and stun guns
 Handcuffs
 Domestic, culinary and kitchen knives
 Utility knives, camping knives and swiss army knives
 Pen knives, credit card knives
 Fencing swords

 

6. Illegal Items or Encouraging Illegal Activity

 Stolen or illegal goods
 Listings that promote, support or seek to engage users in illegal activity
 Listings promoting Multi-Level-Marketing programs, Get-Rich-Quick schemes, Investment schemes, Pyramid selling schemes, Fast cash schemes, Commission-only schemes, gambling 

 

7. Medical & Healthcare Items of the following 

 Prescription drugs or any drugs containing substances prohibited and controlled by the HSA
 Injectable health or cosmetic substances
 Whitening pills

Medical devices and equipment

 Bandages and braces for physical injuries
 Thermometers
 Testing kits for medical conditions or diseases
 First-aid kids

Optometry products

 Contact lenses
 Eyedrops 
 Contact lens solutions
 Glasses and frames
 Health supplements and vitamins, unless they fall into the above categories

8. Offensive Materials

Content that promotes, supports or glorifies acts of violence, seeks to discriminate and/or demean on the basis of race, religion, gender, gender identity, disability or sexual orientation
Content that seeks to shame others and/or reveal personal information of others

9. Consumables of the following

 Food containing prohibited substances
 Food unfit for human consumption (e.g. expired food)
 Perishable food (e.g. fruits and vegetables, dairy products, frozen meat)
 Alcohol and alcoholic beverages


10. Controlled goods that are not affixed with the SAFETY mark as determined and notified by Enterprise Singapore

11. Religious products of the following supernatural claims

 Containing animal or human remains as outlined in prohibited items point (3)
 Products or services promoting supernatural claims and/or acts of the following nature:
 Ability to manipulate or gain control over someone else
 Betting and gambling 
 Foresight abilities (i.e. Sense and avoid danger)
 Fortune telling or prediction
 Harm against others
 Sexual attraction
 Wealth attraction (i.e. Windfall luck, make you rich etc.)

12. Political or seditious materials

13. Beauty and aesthetic services

 Genital modification
 Bust enlargement, toning, lifting, firming services
 Crash diets
 Slimming services
 Body and facial whitening
 Eyebrow embroidery
 Eyelash extensions
 Tattoo services

14. Medicinal and healthcare services claiming to TREAT or CURE any condition which requires the attention of a registered medical or other qualified practitioners 

15. Others

 Digital licenses and product keys (e.g. Microsoft Office, Adobe software)
 Digital subscriptions and accounts for streaming services, including, but not limited to cable TV, Netflix, Spotify, Hulu etc.
 Listings that contain any content that are discriminatory, objectifying or insensitive against one or a group of individuals
 Job listings that do not comply with the applicable laws, regulations, guidelines or policies and any notices issued by the Ministry of Manpower of Singapore including the Tripartite Guidelines on Fair Employment Practices and the Tripartite Guidelines on Non-Discriminatory Job Advertisements. 
 Listings promoting referral programs to re-post online advertisements
 Bank transfer and payment helper services
 Recalled items 

 

Restricted items, services and content

The sale of the following items are not allowed on the marketplace unless you are a licensed merchant or business owner that has been approved by Carousell and the relevant authorities:

1. Medical, beauty and aesthetic products and services approved by the respective registries

a. Pills, food and drinks for weight loss or weight management approved by the HSA
b. Plastic surgery services approved by the SAPS 

2. Moneylending services licenced with the Registry of Moneylenders


If you would like to apply as a merchant or business owner, please contact our team at
smb@thecarousell.com

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