Carousell Rewards

sg_carousellrewardsxbirthday_edm1.png

What is Carousell Rewards?

Carousell Rewards is a programme that rewards loyal sellers for purchasing Bumps, Listing Fees and/or Profile Promotions. Coins spent on Spotlights will not be eligible for Carousell Rewards for now.

Who is eligible for Carousell Rewards?

Only Singapore users are eligible* for Carousell Rewards. Autos dealers and Property agents will not be eligible. 
*Selected users only.

How does Carousell Rewards work?

There are 4 tiers of rewards: Bronze, Silver, Gold and Platinum 

As long as you spend Carousell Coins* on either Bumps, Listing Fees or Profile Promotions within a month**, you will be rewarded with free Coins, exclusive monthly data insights and more depending on the tiers you are in.

*Coins spent on Spotlights will not be eligible for Carousell Rewards for now. It will be included soon, stay tuned! 

**Coins spent is accumulated within the same month. For example: In the month of August, Coins spent will be accumulated from 1st Aug to 31st Aug and for the month of September, Coins spent will be accumulated from 1st Sep to 30th Sep.

sg_carousellrewardsxbirthday_edm3b.pngsg_carousellrewardsxbirthday_edm3c.pngsg_carousellrewardsxbirthday_edm3d.png

Reward Tier

Bronze

Silver

Gold

Platinum

Coins spent within the same month to qualify

1 - 4,999 

5,000 - 11,999 

12,000 - 29,999 

30,000 and above

Monthly overview of profile insights + buyer trends via email*

Free Coins**

 


3% of total Coins spent


5% of total Coins spent


5% of total Coins spent

CarouPay promo codes for your buyers

     


5 x $3 CarouPay promo codes

Be featured in our promotional banner on our home/browse page

     


*Please update your email address via Me > Settings Icon > Edit Profile > Email so that you can receive the insights!
**Capped at 10k Free Coins. Free Coins will be valid for 30 days from the day they are credited into your account.
CarouPay promo codes will be sent to you via chat within 7 working days. Do check your inbox or enable ‘Marketing and promotions’ push notifications on your app and mobile.

If this is your first time trying out Carousell Coins, let us know! Start a chat here with 'YES' and we will credit the Coins into your account if you are eligible within 7 working days. If you're eligible, you can get 500 free Coins (valid for 30 days) on us to test it out.

How do I redeem my rewards if I am eligible?

Example:
You have spent a total of 16,000 Coins in the month of October on Bumps, Listing Fees and/or Profile Promotions. Congrats you’re in the Silver tier!
During the first week of November, you will receive a message from the Carousell Team via chat to inform you that you are eligible to: 

  • Redeem 5% free Coins 
  • Receive a monthly overview of how your profile is doing + buyer trends and insights via email!

All you have to do is to reply 'YES' to the message within 3 days to redeem your free Coins!

The Carousell Team will process and credit the free Coins to your account within 7 working days. You will also receive the monthly data insights in your email the following week. Again, please ensure your email address (within Settings) is updated!

How long will my free Carousell Coins be valid for? 

Free Coins will be valid for 30 days from the day they are credited into your account. 

Why are Coins spent on Spotlights not eligible for Carousell Rewards?

Fret not, it’s coming soon! We are making some improvements to Spotlight Ads and it will be included in Carousell Rewards real soon, stay tuned!

Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.