What is SingPass Identity Verification?
At Carousell, we’re continuously looking at new ways to improve the security of our marketplace. By introducing identity verification for our users, this helps us to create a trusted marketplace between buyers and sellers, and protect our users against fraudulent behaviour.
How does it work?
Users can verify their identities to increase the credibility of their account by using the MyInfo service (login via SingPass). Follow these steps to verify your identity:
- Go to the “Me” tab
- Select “Verify” on your profile
- Select “Verify your Identity”
- Complete the process to receive a badge for verifying your identity
Do note that we will not be storing any NRIC/FIN numbers during the identity verification process.
Is this available for all users?
This feature is only available for users based in Singapore.
What personal information will be provided when I verify my identity?
We will be retrieving information from MyInfo that contains your Principal Name, Date of Birth and Registered Address.
Will this be in accordance with the revised guidelines on the collection of NRIC numbers?
We will not be storing any NRIC/FIN numbers through the identity verification process.
How will my information be used?
Will my information be shared with other Carousell users?
We will never share your information with anyone else who uses Carousell.
Is it definitely safe to transact with a user who has verified his/her identity?
Verification of identity for a user does not provide complete assurance that transacting with the user is safe. You are advised to protect yourself by following our safety tips for transacting and using Carousell Protection when possible.
Can I withdraw my SingPass Identity Verification after performing the verification?
Users can freely choose to withdraw their SingPass Identity Verification by submitting a ticket to our customer support team here.
Can l transfer Balance after verifying my identity with SingPass?
Please note that SingPass Identity Verification does not work for transferring Balance to your bank account for Carousell Protection transactions. SingPass verification is an optional step for users to increase the credibility of your account by logging in via SingPass. Carousell Protection sellers need to verify your identity with Stripe in order to transfer their Balance.