How to Cancel an Order

Buyers have the option to cancel a CarouPay deal as long as the seller has not accepted the order.

To cancel a deal, go to "View Order" and tap on the more icon on the top right hand corner of the page. From there, you will be able to see the option to "Cancel Order".

If money has been deducted from your PayLah!, your refund will be processed immediately. If your order was place using Debit/Credit card, you will find that no deduction was made!

It is important to note that as a buyer, you cannot cancel your order once the seller has accepted your order.

From the seller's end, however, the order can still be cancelled if the seller has tapped not tapped on "Start Delivery".

The order has been confirmed but the seller has informed me that it is out of stock, how can i cancel the order?

Please note that as a buyer, you cannot cancel your order once the seller has accepted your order.

In the event that the seller is unable to deliver the item after accepting the order (e.g out of stock), the seller can still cancel the order from their end as long as they have yet to initiate "Start Delivery" from their end.

For meet-ups, the order cannot be cancelled once the meet-up order has been accepted by seller. However, if both parties are unable to deal eventually due to clashing schedules, buyers can choose to raise a dispute to the Carousell Resolution Centre to request for a refund!

We strongly recommend for buyers to only make offer and for sellers to accept order after both parties have discussed and agreed on a meet-up time and place!

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