The first time might seem a little daunting but don't worry, we're here to help you out. Here's an overview on how to buy using Carousell Protection:
Need more information? Check out our step-by-step guide!
How long does it take to receive the item?
Seller has 6 days to confirm deal and mail out item, you can check the delivery status in order detail page. You should receive your item within 7 days from the day the seller has mailed out.
For Certified Phones, your delivery time would vary according to the deal method selected:
Tracked Delivery: To be received within 3 days
Same Day Delivery: To be received within 24 hours
Pay on Delivery: Only available from 9AM to 7PM, Weekdays only. Delivery may vary from the same day to up to 3 days.
In the case you don't receive the item, please check with your seller. Alternatively, you can raise a dispute via the Carousell app and our support team will help you out.
Have more questions? Chat with us! Live chat is available on Monday to Friday, 9AM–9PM for users in Malaysia, Philippines, Singapore, and 10AM–6PM for users in Hong Kong. Simply select the floating chat button at the bottom right-hand corner of this page to start chatting with us. Alternatively, submit a form request here.
Thank you for taking the first step towards making transactions easier and our marketplace safer!