The first time might seem a little daunting but don't worry, we're here to help you out. Here's an overview on how to buy using Carousell Protection:
Need more information? Check out our step-by-step guide!
How long does it take to receive the item?
Seller has 6 days to confirm deal and mail out item, you can check the delivery status in order detail page. You should receive your item within 7 days from the day the seller has mailed out. In the case you don't receive the item, please check with your seller. Alternatively, you can raise a dispute via Carousell application and our support team will help you out.
Have more questions? Submit a form request here. Thank you for taking the first step towards making transactions easier and our marketplace safer!