[Singapore] How do I buy using Carousell Protection?

The first time might seem a little daunting but don't worry, we're here to help you out. Here's an overview on how to buy using Carousell Protection:

Need more information? Check out our step-by-step guide! 

How long does it take to receive the item?

Seller has 6 days to confirm deal and mail out item, you can check the delivery status in order detail page. You should receive your item within 7 days from the day the seller has mailed out. 

For Certified Phones, your delivery time would vary according to the deal method selected: 

• Tracked Delivery: To be received within 3 days 

• Same Day Delivery:  To be received within 24 hours

• Pay on Delivery:  Only available from 9AM to 7PM, Weekdays only. Delivery may vary from the same day to up to 3 days. 

In the case you don't receive the item, please check with your seller. Alternatively, you can raise a dispute via the Carousell app and our support team will help you out.

If you need further assistance, chat with us! Live chat is available from 10AM–9PM on Monday to Sunday for users in Hong Kong, Malaysia, Philippines, Singapore and Taiwan. Select the floating chat button at the bottom right-hand corner of this page to start chatting with us. Alternatively, we invite you to submit a request to us—we'll be here to help!

Thank you for taking the first step towards making transactions easier and our marketplace safer!