How to cancel an order

  1. Can I cancel the order?
  2. I have already confirmed the order but the item is out of stock, can I cancel the order?
  3. What if I do not want to use CarouPay?

Can I cancel the order?

We understand that at times, sellers might need to cancel the order due to various reasons and that's cool! Do take note that for:

  • Mailing and Postage: Sellers are no longer able to cancel the order once they have clicked "Start Delivery"
  • Meet-up: Sellers are no longer able to cancel the order once they have clicked "Continue and schedule meet-up"

Please contact Carousell with more information if you are unable to cancel your CarouPay order.

I have already accepted the order but the item is out of stock, can I cancel the order?

Yes, you will be able to cancel the order as long as you have not initiated "Start Delivery" for the order. Your buyer will receive the refunds accordingly based on their payment method.

Buyers who made payment via DBS PayLah! will receive their refunds within 2 hours.
Buyers who made payment via Debit/Credit card will find that no deduction was made in the first place.

What if I do not want to use CarouPay?

CarouPay helps to ensure that transactions are conducted with 100% commitment and peace of mind. However, we do understand that there may be certain circumstances where you might choose not to use CarouPay.

In this instance, if you do receive a CarouPay order request, you may choose to cancel the order and offer the buyer an alternative deal method in the chat.

We also suggest for sellers to share with buyers why you prefer not to use CarouPay at the moment. However, we encourage dealing through CarouPay to get the buyer’s immediate commitment to deal!

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