How does the Rating and Review System work? (New)

A review can be left once an offer and acceptance has been made between a buyer and a seller.

It is advised to only proceed with the offer and acceptance after all aspects of the deal has been discussed and agreed upon by both parties.

Once offer and acceptance has been made through a chat, there will be an option for you to leave a review for the other party in the same chat window.

feedback-faq.pngYou have 14 days after offer and acceptance to write a review for the transaction. Once this window is over, you will no longer be able to leave a review for that transaction.

Tap on "Leave Review" and you’ll be redirected to a page for you to rate and review.

The review you have left will not be published until the other user leaves theirs, or until 14 days have passed, depending on which happens first. Once published, the review cannot be edited.

The ratings and review you give should reflect your experience with the buyer/seller to help potential buyers/sellers better understand and decide who to deal with! 

What do I rate and review on?

Your Carousell transaction begins the moment you interact with your buyer/seller.

As a buyer, you’ll be prompted to rate your seller for the following criteria (on a scale of 1-5 stars):

  • Communication
  • Coordination of meetup/deliery
  • Actual item to description

As a seller, you’ll be prompted to rate your buyer for the following criteria (on a scale of 1-5 stars):

  • Communication
  • Coordination of meetup/delivery
  • Coordination of payment

Other than rating 1-5 stars on those criteria, you’ll be able to write a review to share more on the deal you just had. 

Your rating and review will stay private while waiting for the other user to leave you one as well. In the event that the other user does not leave you a feedback, the review will be published after 14 days.

For more information on the feedback guidelines we have, please refer to our Rating and Review Policy

How do I read ratings and reviews?

When you view another user's ratings and reviews, the sort is Newest by default.

You can also choose to sort ratings and reviews by "Oldest", "Highest Rating" and "Lowest Rating":

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