A new Ratings and Reviews system!

Having difficulties choosing the words to describe the amazing deal you just had?

Fret not, our new Ratings and Reviews system invites you to share your experience on a 1-5 star scale, on different criteria identified to be important to users when dealing.

To top it off, you will also be able to share a few words on your magic moment with the seller/buyer!

What do I rate and review on?

Your Carousell transaction begins the moment you interact with your buyer/seller.

As a buyer, you’ll be prompted to rate your seller for the following criteria (on a scale of 1-5 stars):

  • Communication
  • Coordination of meetup/deliery
  • Promptness

As a seller, you’ll be prompted to rate your buyer for the following criteria (on a scale of 1-5 stars):

  • Communication
  • Actual item to description
  • Coordination of meetup/delivery

Other than rating 1-5 stars on those criteria, you’ll be able to write a review to share more on the deal you just had.

The ratings and review you give should reflect your experience with the buyer/seller to help potential buyers/sellers better understand and decide who to deal with! 

How do I read the new feedback system?

When assessing the rating section of a user there’s 3 tab available as before.

  • All tab
  • Seller tab
  • Buyer tab

All tab includes the sum up of all the ratings the user has (as a seller and as a buyer), all the ratings ever received are displayed below.

Seller tab includes the overall average ratings that the user received as a seller, as well as a breakdown of the communication, meetup/shipping, and item received ratings that the user has received. The details of the transactions are displayed below

Buyer tab includes the overall average ratings that the user received as a buyer, as well as a breakdown of the communication, meetup/shipping, and prompt payment that the user has received. The details of the transactions are displayed below.

I had ratings under the previous system (smiley faces), how my ratings are now calculated? What happens to my positive/neutral/negative feedback?

The feedback you received previously will be translated into stars as follow:

  • Positive feedback = 5 stars
  • Neutral feedback = 3 stars
  • Negative feedback = 1 stars

No criteria ratings will be given for feedback given under the positive/neutral/negative system.

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