Having difficulties choosing the words to describe the amazing deal you just had?
Fret not, our new Ratings and Reviews system invites you to share your experience on a 1-5 star scale, on different criteria identified to be important to users when dealing.
To top it off, you will also be able to share a few words on your magic moment with the seller/buyer!
What do I rate and review on?
Your Carousell transaction begins the moment you interact with your buyer/seller.
As a buyer, you’ll be prompted to rate your seller for the following criteria (on a scale of 1-5 stars):
- Coordination of meetup/deliery
As a seller, you’ll be prompted to rate your buyer for the following criteria (on a scale of 1-5 stars):
- Actual item to description
- Coordination of meetup/delivery
Other than rating 1-5 stars on those criteria, you’ll be able to write a review to share more on the deal you just had.
The ratings and review you give should reflect your experience with the buyer/seller to help potential buyers/sellers better understand and decide who to deal with!
How do I read the new feedback system?
When assessing the rating section of a user there’s 3 tab available as before.
- All tab
- Seller tab
- Buyer tab
All tab includes the sum up of all the ratings the user has (as a seller and as a buyer), all the ratings ever received are displayed below.
Seller tab includes the overall average ratings that the user received as a seller, as well as a breakdown of the communication, meetup/shipping, and item received ratings that the user has received. The details of the transactions are displayed below
Buyer tab includes the overall average ratings that the user received as a buyer, as well as a breakdown of the communication, meetup/shipping, and prompt payment that the user has received. The details of the transactions are displayed below.
I had ratings under the previous system (smiley faces), how my ratings are now calculated? What happens to my positive/neutral/negative feedback?
The feedback you received previously will be translated into stars as follow:
- Positive feedback = 5 stars
- Neutral feedback = 3 stars
- Negative feedback = 1 stars
No criteria ratings will be given for feedback given under the positive/neutral/negative system.