Carousell Resolution Centre is available to all buyers who has placed their order using CarouPay.
Buyers will see the option to raise an issue to the seller within 48 hours of any of the following:
• Item being received or
• Tracking number reflects item is delivered or
• 7 days after the order is dispatched
Upon proceeding, users would be directed to complete a form to include more details about the issue and payment would be held by Carousell until a resolution is made.
Please note that if the buyer confirms that the item has been received, no disputes can be raised. For more information, read our full overview of the Carousell Resolution Centre here.