What does the Carousell Resolution Centre cover?

If you have purchased an item through CarouPay, you will be able to raise an issue via the Carousell Resolution when:

  • You don't receive an item
  • You receive an item that is not as described 

This has to be done within 48 hours of either the item's delivery or 7 days after it was dispatched by the seller. This is because payment will be released to sellers after the 48 hour time window.

Please note that if the buyer confirms that the item has been received, no disputes can be raised. For more information, read our full policy here.

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