As a seller, how long after an issue is resolved will my pending balance become available?

After the payment has been processed by Carousell, any pending balance that a seller has from the transaction will become available after the remaining time left in the 48-hour window has passed.

Example 1 – Buyer had raised issue about the order in 24 hours after receiving the item. After the issue has been resolved and payment is processed by Carousell, your pending balance will become available in 24 hours.

Example 2 – Buyer had raised issue about the order in 40 hours after receiving the item. After the issue has been resolved and payment is processed by Carousell, your pending balance will become available in 8 hours.

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