Where refunds are applicable, Carousell will process it within 7 days.
In cases where exchanges/returns are involved, it will be processed within 14 days.
The mode of refund would depend on the payment method used:
For credit or debit card purchases, the amount will be refunded to the card used to complete the purchase. This is usually processed within 5 to 10 working days, depending on the bank.
For DBS PayLah!, the amount will be credited back to the DBS account used to complete the purchase within 48 hours.
For more information, read our Escalations and Resolutions policy here.