What is Pending Balance in my Wallet?

The money from your CarouPay deal will be put into your "Pending Balance" once you tap on "Start Delivery" for the item. Money in "Pending Balance" cannot be cashed out yet.

If this is your first time using CarouPay and you have not verified your ID, you'll be required to verify your ID by submitting a government issued ID card before your money moves from "Pending Balance" to "Available Balance"

If you have verified your ID before, Money from "Pending Balance" will be made available for you to "Cash Out" in "Available Balance" 2-5 days after the order has been completed.

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