What is Pending Balance in my Wallet?

The money from your CarouPay deal will be shown in your "Pending Balance" once you tap on "Start Delivery" for the item, or once the seller accepts the CarouPay meet-up order. Money in "Pending Balance" cannot be cashed out yet.

If this is your first time using CarouPay and you have not verified your ID, you'll be required to verify your ID by submitting a government-issued ID card before your money moves from "Pending Balance" to "Available Balance".

If you have verified your ID successfully already, the money will be made available for you to "Cash Out" in "Available Balance" after the order has been completed. Payment will be released into seller’s Carousell Wallet within 24 hours after the order status is set to be completed.

The speed of payouts will depend on your default cash out method.





Have more questions? Submit a request



Article is closed for comments.