[Singapore] What is Pending Balance ?

What is Pending Balance?

The money from your CarouPay deal will be shown in your "Pending Balance" once you tap on "Start Delivery" for the item, or once the seller accepts the CarouPay meet-up order. Money in "Pending Balance" cannot be cashed out yet.

If this is your first time using CarouPay and you have not verified your ID, you'll be required to verify your ID by submitting a government-issued ID card before your money moves from "Pending Balance" to "Available Balance".

If you have verified your ID successfully already, the money will be made available for you to "Cash Out" in "Available Balance" after the order has been completed. Payment will be released into seller’s Carousell Wallet as fast as two minutes after the order status is set to be completed.

The speed of payouts will depend on your default cash out method.

When will the money be transferred from the Pending Balance to my Wallet?

If you are cashing out for the first time, do remember to verify your identity! You'll be required to verify your ID by submitting a government-issued ID card before your money moves from "Pending Balance" to "Available Balance".

Once you've verified your ID, money from "Pending Balance" will be made available for you to "Cash Out" in "Available Balance" as fast as two minutes after the order has been completed.

Why is my money stuck in Pending Balance even though the buyer has received the item?

If this is your first time cashing out, check if you have verified your ID and chosen a bank account or debit card for the funds to be cashed out.

Tap on 'Me' > 'Wallet' > 'Settings' icon to verify your identity and set up your default cash out method.

 

 

 

 

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