Ratings and Reviews Policy

The Ratings and Reviews system is a tool to help gauge the credibility of a Carouseller, as it reflects his transactional experience with other members of the community.

Users are encouraged to provide an accurate representation of their transaction experience. By leaving reviews on Carousell, you agree to abide by our guidelines and policies. Carousell reserves the rights to remove any review that violates our guidelines or for any reason at our discretion.

What is the Rating and Review system and how do I make the best use of it?

Leaving reviews is important as a buyer and a seller because it helps build trust within the Carousell Community.

If you receive reviews that you do not agree with, reply constructively to share your side of the story. A great response would help to change the perspective of the review that was left.

Contact the other party too, to find out what went wrong and request for him/her to change the review by coming to an amicable agreement together so everyone gets to walk away happy!

Review manipulation policy

Any attempt to artificially increase the number of reviews in a profile or defame a profile without a complete transaction or full agreement to deal between both parties will be considered as review manipulation.

Users found to be engaging in review manipulation will have their reviews (legitimate and non-legitimate) removed without prior notice and review removed will not be subjected to reinstatement.

Content guidelines

We do not allow

  • Content that contains any form of personal information
  • Content with inappropriate language

Any content found to include any of the above will be removed without prior notice and further action may be taken on the account(s).

Reviews removal guidelines

Upon a request or report, Carousell will review them on a case-by-case basis.

Reviews may be altered or removed by the Carousell Team if:

Review contains inappropriate language

  • Vulgarities
  • Implied vulgarities (characters being replaced by asterisks)

Review contains personal information

  • Addresses
  • Bank accounts
  • Phone numbers

Review extortion, where it is used to coerce another user into accepting terms that are not within the original deal agreement

Review was left by a party who did not fulfil their transactional obligation(s)

Review was edited 14 days after completion of a deal

Users who have their review removed due to any violation of the listed guidelines will have their rights to leave a review for the other party permanently revoked.

We understand that negative ratings can be exasperating to sellers. However, we will not remove reviews that does not fall under the above scenarios.

In such a case, our best advice will be to reply to the review to share your side of the story.

Reviews addition guidelines

Upon a request or report, Carousell may assist in the addition of reviews to accounts without prior notice.

A review with auto-generated content may be added by the Carousell Team if:

  • One party is under the investigation for a pending transaction yet to be resolved
  • One party did not fulfil their transactional obligation(s)
  • Both parties are responsible for the dispute that arose



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