Certified Luxury (Sneakers) listings are quality, pre-loved and/or brand-new sneakers that have undergone a multi-step verification process by professional third-party service providers with expertise in authenticating sneakers. All listings under the Certified Luxury (Sneakers) Program are sold by Carousell Certified Partners.
All Certified Luxury (Sneakers) are eligible for a no-questions-asked return policy within 24 hours of delivery and a seven (7) days money-back guarantee in the event that the item is proven to be significantly not as described and/or not authentic.
1. Authenticated by professional third-party service providers
We strive to maintain the authenticity of all items. From stitchings, footbed patterns to shoe material, Certified Luxury (Sneakers) are rigorously checked for authenticity.
The authentication process is performed independently by our professional third-party service provider or Carousell Certified Partners and is not endorsed by or affiliated with any of the brand owners.
2. 24-hour no-questions-asked returns and 7-day Money-Back Guarantee
All Certified Luxury (sneakers) purchases are eligible for 24-hour no questions-returns asked returns and a money-back guarantee in the event that the item is proven to be significantly not as described and/or not authentic.
Simply raise a return request easily with one tap on the Order details page. You will see the option to raise a return request once the Seller ships the item. Learn more about our returns policy here and how to raise a refund request here.
3. Carousell Certified Partners
Carousell Certified Partners are reputable industry experts with years of experience in their respective fields. In order to qualify as a Carousell Certified Partner under Certified Luxury, the seller will be required to satisfy Carousell’s due diligence process where Carousell verifies the seller’s identity to ensure that it meets the required threshold. Carousell’s due diligence process includes, amongst others, a pre-screen of the seller’s business registration profile, brand reputation based on customer reviews, and checks on past violations of Carousell’s terms, policies and/or guidelines. We trust them to maintain the same high standards that we hold ourselves to.
4. Size guide
Not sure of your size? Check out the common brand size chart for reference: