[Singapore] What is Certified Luxury
Certified Luxury listings are quality, pre-loved luxury items that have gone through authenticity checks from professional service providers with expertise in luxury brands, and are regarded as experts in authenticating luxury products across elements such as serial numbers, material and hardware. Buyers who purchase under Certified can be assured that they are buying original luxury items with the highest quality standard. All Certified Luxury purchases enjoy free returns and moneyback guarantee within 24 hours of delivery.
1. Authenticated by luxury experts
From stitchings to heat stamps, Certified Luxury items have been rigorously checked for authenticity and its condition is as described in the listing.
All Carousell Certified Partners conduct their own professional inspections done by their in-house experts.
2. 24-hour change of mind returns
If you are not satisfied with the item you’ve received, you can raise a return request easily with one tap on the Order details page. You will see the option to raise a return request once the seller ships the item. Learn more about raising a refund request.
3. Money back guarantee
Similarly, you can also raise a return request if the item received is not as described due to the following reasons:
- Minor faults, defects or wear and tear that is not stated clearly in the product listing
- Condition declared in the product listing differs from the actual product
- Product received differs from the product images (eg. color, shape, size, version etc)
- Proof of inauthenticity from brand owners and/or accredited sources
The returns will be facilitated and the pick-up cost will be borne by Carousell.
4. Trusted sellers
Carousell Certified Partners are reputable industry experts with years of experience in their respective fields. They have also gone through various verification checks with Carousell before they can be part of Certified Luxury. We trust them to maintain the same high standards that we hold ourselves to.