Certified devices have been thoroughly inspected by Carousell or Carousell Certified Partners to make sure they are fully functional. They come with a free 1-month warranty (extendable to 24 months), moneyback guarantee, and 7-day returns.
1. Inspected and good as new
Each device is inspected by Carousell or Carousell Certified Partners. Certified partners are strictly selected and thoroughly vetted by our team. All partners are managed by strict contractual obligations and licensed under the Secondhand Goods Dealer Act.
Phones are switched on for testing on 40+ functions, including key features such as:
- Touch screen
- Headphone jack
- Speakers & microphone
- Charging port
- Wifi connectivity
- Bluetooth connectivity
Our partners inspect the screen, edges, and corners of the devices. Any flaws will be mentioned in the listing description and shown in pictures. Conditions vary, but prices are matched accordingly – so you choose what works best for you!
2. Free 1 month warranty
Pay for your Certified phone via Carousell to get a 1-month warranty. You can also choose to extend your warranty to up to 24 months.
- Physical buttons
- Fingerprint scanner
Only covered for the 1st month:
Extend your warranty to enjoy coverage beyond the 1st month.
|Additional Warranty||Mobile Phones||Tablets|
|6 Months||RM 49||RM 59|
|12 Months||RM 88||RM 99|
|24 Months||RM 180||RM 199|
3. 7-day moneyback guarantee
We keep your money safe until your device arrives and only release your payment to the seller up to 7 days after delivery so you have time to inspect the device. In the rare case that your device is not received as described, you’ll get a full refund if you raise a dispute within 7 days.
You can request a refund for your device if you encounter the following:
- The device received is different from the listing description
- The device received is defective, damaged and/or faulty on delivery
As a buyer, you can raise a return/refund request easily with one tap at your Order details page. You will see the option to return/refund once the seller ships the item. Learn more about raising a refund request