[Singapore] What is a Certified Mobile device?
Certified devices have been thoroughly inspected by Carousell or Carousell Certified Partners to make sure they are fully functional. They come with a free 1-month warranty (extendable to 24 months), moneyback guarantee, and 7-day free returns.
1. Inspected and good as new
Each device is inspected by Carousell or Carousell Certified Partners. Devices sold by Carousell will go through 3 rigorous inspection rounds to make sure that they are in excellent working condition. Devices that do not pass Carousell’s inspection will not be sold on Carousell.
Step 1: Inspection using our proprietary diagnostic software to check all aspects of the hardware and software
Step 2: Manual inspection by our in-house experts to test all functionalities, screen and body of the device.
Step 3: Thorough sanitization of device
All Carousell Certified Partners conduct their own professional inspections done by their in-house experts.
2. Free 1 month warranty
Pay for your Certified phone via Carousell to get a 1-month warranty. You can also choose to extend your warranty to up to 24 months.
- Physical buttons
- Fingerprint scanner
Only covered for the 1st month:
Extend your warranty to enjoy coverage beyond the 1st month.
|Additional Warranty Package||Pricing|
|6 months (i.e 1+5 months)||$25.90|
|12 months (i.e 1 + 11 months)||$29.90|
|24 months (i.e 1 + 23 months)||$59.90|
3. 7-day moneyback guarantee
We keep your money safe until your device arrives and only release your payment to the seller up to 7 days after delivery so you have time to inspect the device. In the rare case that your device is not received as described, you’ll get a full refund if you raise a dispute within 7 days.
You can return your device for free if you encounter the following:
- The device received is different from the listing description
- The device received is defective, damaged and/or faulty on delivery
As a buyer, you can raise a return request easily with one tap at your Order detailsl page. You will see the option to raise a return request once the seller ships the item. Learn more about raising a refund request
4. Trusted sellers
Only partners with a minimum 4.9/5 rating are selected and thoroughly vetted by our team. All partners are managed by strict contractual obligations and licensed under the Singapore Police Force’s Secondhand Goods Dealer Act. This helps ensure you will see high quality listings and excellent service.