If you encounter an issue with an item that was shipped by 7-Eleven, contact Carousell within 24 hours of collecting the item so that we can help you out.
Please provide us the following informations:
- Your username
- The other party's username
- The title of the listing involved
- Description of incident
- Do also send us photos of the item received
At the same time, we advise getting in touch with the seller to inform him/her of any concerns you have with your purchase.